Sr Associate Patient Coordinator - LVAD

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Sr Associate Patient Coordinator - LVAD

Nebraska Medicine is seeking a Sr Associate Patient Coordinator to join our LVAD surgical team. This is a unique, full-time Coordinator role supporting patients who receive Left Ventricular Assist Devices (LVADs). You’ll be the primary point of contact for scheduling and coordination, working closely with a small, collaborative in-office team. While responsibilities include traditional scheduling tasks, you’ll also play a hands-on role in supporting the patient experience from ongoing phone communication to helping administer clinical surveys. We’re looking for someone who is highly organized, personable, and confident- able to navigate both detailed workflows and engaging with patients and providers. If you're passionate about making a meaningful impact in patient care and thrive in a dynamic, supportive environment, we encourage you to apply!

Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE

Schedule:

• Full-Time, 40 hr/wk

• Monday - Friday

• 8:00 AM - 4:30 PM

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Associate Patient Coordinator

Properly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Required Qualifications: Sr Associate Patient Coordinator
• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications: Sr Associate Patient Coordinator
• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.