Sr Service Writer and Estimator

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Estimator/Auditor

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $25.48 - $38.27/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

CAMFS is currently hiring a Shop Service Writer and Estimator to join our team to support future growth of the Company. This role is paramount in the success of the maintenance shop operation and has a heavy focus on revenue generation through cultivation of growth with existing and new customers.

Responsibilities

• Periodically travel to customer locations to generate repair estimates on-site, obtain work approvals and establish/maintain positive rapport with customer and their teams.
• Proactively engage with customers to understand their maintenance needs and uncover additional service requests to be sent to the shop.
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries, warranty repairs or general questions related to products and services provided by the company.
• Create and deliver high quality estimates based on compiled information from Technicians, Customers and visual inspection of vehicles and equipment, in line with varying customer needs and expectations of cost, quality, and lead time.
• Manage the transactions lifecycle from Estimate origination until the customer unit is in control/custody of the repair technician.
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness and shop efficiency.
• Review, revise existing and generate additional repair estimates at customers request and specifications.
• Working closely with technicians, sales staff and customers ensuring company is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer’s vehicles.
• Review PM Sheets submitted by technicians and formulate estimates to send to customers on any follow-up work required.
• Timely and accurately document and notate in all internal and external systems regarding each customer vehicle repairs.
• Drive quality of service by ensuring work is performed in alignment with our company’s values; integrity and safety being at the forefront. 
• Performs other duties and responsibilities as assigned

Qualifications:

Minimum

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field
• Proficiency with Mitchell One, Karmak, ADP, Reynold or similar systems
• Strong communication skills (written, verbal and phone) and customer service skills.
• Proficient computer skills (MS Office, emails, typing, etc.) / software navigation capabilities to generate repair estimates and the ability to learn new platforms.
• General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
• Demonstrated ability to multi-task and apply initiative.
• Positive attitude, good instincts, and self-motivation
• Excellent organizational skills and the ability to balance a variety of tasks.
• Familiarity with Warranty Repairs and process highly preferred.
• Previous experience working as a Diesel Mechanic is preferred but not required. 
• The Ability to diagnose vehicle problems is preferred but not required. 

Knowledge, Skills, and Abilities:

• Ability to create estimates in line with varying customer needs and expectations of cost, quality, and lead time.
• Ability to solve problems related directly to Estimates/ROs and invoice processing as well as general problems related to processes and maintenance practices.
• Ability to coordinate multiple group efforts within the shop to achieve objectives.
• Ability to act with a high sense of urgency and employ excellent organizational and problem-solving skills.
• Customer Orient