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Application Production Support

Axians Portugal
Portugalfull_timeVerifiedPosted 6 Jan 2026

About the role

At Axians, we value talent, not labels. 
We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. 
This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 

 💻 THE ROLE
We are looking for a #TechTalent to work as an Application Production Support for a project in the banking sector.

🙂 YOUR DAY TO DAY
  • First Point of Contact: Act as the primary contact for all IT Production-related tasks and enquiries, providing support and guidance to end-users, Developers, and Business Analysts.                                   
  • Incident and Request Management: Track, manage, and resolve incidents, support requests, problems, and changes using the ITSM toolset, ensuring restoration of IT services within agreed SLAs and following Incident Management processes.                               
  • Monitoring and Maintenance: Monitor infrastructure and application layers for all vital and non-vital applications, adopting Group and cluster guidelines, IT best practices, and IT Security recommendations to ensure smooth operation.                                 
  • Release and Testing Support: Prepare environments for releases, conduct pre-production tests, and ensure successful implementation, while also maintaining the necessary knowledge to handle IT Production support needs.                                        
  • Communication and Availability: Manage communication with internal clients, guarantee on-call availability during required time windows (if applicable), and provide timely updates to ensure seamless IT Production support and collaboration with stakeholders.

💡 WHAT WE'RE LOOKING FOR
  • Experience with SQL across multiple platforms, including Microsoft SQL Server, Oracle, PostgreSQL, and Sybase
  • Proficient in Windows and Windows Server environments, as well as Linux (RHEL) and UNIX (AIX)
  • Knowledge of secure file transfer solutions such as CFT, MQ, FTaaS, FTP, SFTP, and PeSIT
  • Hands-on experience with batch processing, Autosys, DevOps/SecDevOps practices, Infrastructure as Code (IaC), Ansible, and monitoring tools like Dynatrace
  • Familiarity with banking processes and systems is considered an asset
  • Strong understanding of LAN, VPN, LDAP, and Active Directory
  • Skilled in encryption technologies (PGP, GPG) and security protocols including TLS/SSL, SSH, PKI, certificates, and vulnerability scanning (SAST/DAST)
  • Experience with DMZ/dMZR, virtual machines, cloud environments, load balancers, and firewalls
  • Knowledge of IaaS, PaaS, and SaaS models
  • Proficient in IT service management tools and methodologies, including ServiceNow, JIRA, ITSM, and Agile frameworks
  • Fluency in English

WHAT YOU CAN EXPECT FROM US

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Company

Axians Portugal

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