Principal Process Coordinator, Manuel Review Team

Principal Process Coordinator, Manuel Review Team

The Company:
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Role:

As a Process Coordinator at Capital One, you will be part of a smart, talented team responsible for creating, enhancing and executing  processes that deliver excellence to your customer each and every time. The Process Coordinator will play a key role in supporting the broader team in delivering processes that impact the company’s bottom line. The role will allow you to contribute immediately while learning best practices of process management.

Responsibilities:
- Coordinating individual tasks as part of a broader process initiative
- Collaborating within the team and across teams
- Documenting data and information and using analytics and reporting to provide transparency to decision makers.
- Tracking and resolving process breakdowns
- Understanding customer’s needs of the process and driving process improvements
- Providing centralized oversight of the process and conducting regular process risk assessments

The Person:
We are looking for individuals who excel in a team environment, have strong communication skills, attention to detail, and the ability to adapt to change quickly. This is a great opportunity to begin your career in the field of process management.
 

Manual review team is responsible for processes and procedures for reviewing customer platforms model results. Manual review team members are expected to execute manual reviews according to documented procedures.  These procedures detail the process for reviewing customer records to ensure the models are making appropriate customer decisions.  In addition to executing the documented process, manual reviewers are expected to identify any process improvements and bring them to the attention of team leadership.  Results of these processes ensure customers records are handled appropriately and customer platform models are functioning correctly.  

In addition to normal  daily manual reviews of business as usual model decisions, the manual review team member may be asked to complete ad hoc manual reviews of model decisions to support new portfolio of accounts, new models, and customer  acquisitions.

Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year experience in Process Management

Preferred Qualifications:
- Associates Degree in Business, Marketing or Project Management
- Project Management, PMI Certification, Process Management Certification
- 2 years of experience in Process management
- 1 year of experience in Project management

- Proficiency in Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $62,500 - $71,300 for Process Coordinator II

 

Richmond, VA: $56,800 - $64,800 for Process Coordinator II

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the