Recovery Collections - Attorney Performance Lead

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

DESCRIPTION

Duties and Responsibilities

• Maximize collections in the Legal inventory.
• Utilize negotiations to positively impact legal collections.
• Review, verify and validate accounts prior to being sent to our Attorney Network after all collection’s efforts have been exhausted and no current payments made.
• Work with the attorneys to negotiate voluntary repayment plans and/or for subsequent placement with attorney to pursue legal remedies to obtain judgement.
• Manage the account through the legal process providing necessary documentation and assistance to the collections firm.
• Achieve various standards and goals for servicing accounts without sacrificing quality of service, maintain adherence to Fair Debt Collection Practices Act (FDCPA) guidelines, and consistently represent the company in a professional manner.
• Manage Inbound calls for accounts in the Legal, Short Sale and Sales inventory desks.
• Lead as a team subject matter expert, assisting the supervisor and department with training, side-by-side coaching, and in coordinating and executing on the activities of the legal team to achieve assigned goals and meet productivity standards.
• Complete projects, other duties and assignments as assigned by management.
• Act as Subject Matter Expert for all Shellpoint Mortgage Servicing, Recovery, and Compliance policies as well as federal (FDCPA) and state collection laws.
• May mentor more junior staff members.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent, required.
• 6+ years’ experience in the mortgage, legal, and/or collection industries.
• 18 months experience as a SMS Attorney Performance I with a record of consistently achieving an exceptional level of production, quality, and effort.

Skills, Abilities, and Knowledge

• Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment.
• Credit bureau reporting knowledge and skip tracing experience.
• Knowledge of collection laws and processes related to mortgages.
• Persuasive and professional communication skills.
• Solid work ethic, positive attitude, and strong attention to detail.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Strong influencing and negotiation skills; consultative and collaborative work style.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.
• Strong Microsoft Office skills.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

REVISION HISTORY

Last Updated: 11/18/2024

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards w