Senior Product Manager, BetterHelp Business

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Senior Product Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is looking for a talented and motivated individual with experience in building and growing successful Business products (B2B) to join our Product team. This individual will take start-to-finish responsibility in bringing to market new product features. This role has elements of project management, UI/UX, Data Analysis and Quality Assurance. Success in this role is defined as proactively identifying growth opportunities and customer pain points and thus promoting overall product quality. This role is well-suited for individuals with a versatile product background (product specialists, user research, product analyst, quality assurance, etc.) and is an exciting opportunity to execute fast and see quick results -- while making a real difference in the world.

What will you do?

• Propose and evaluate new product ideas and enhancements to drive roadmap, strategy, and long term product vision
• Gather requirements, work with technical developers, build technical specifications and prioritize product tasks that will achieve maximum impact and benefit
• Collaborate with design and development team during each “sprint” to create a user experience that is both delightful and effective
• Own KPIs to analyze and quantify the impact and success of every product change
• Conduct data-driven experiments to identify product direction and discover research problem areas
• Read and understand code, query our database (MySQL), talk to engineers and understand how all the underlying logic in our product works
• Create and execute UAT and function test plans, regularly test critical parts of the product with extremely high attention to detail to identify critical issues (both usability and user-facing bugs)
• Work directly with our support team to understand customer pain points and their most pressing needs
• Manage external teams as needed to scale the product quality program
• Work cross-functionally with all parts of the company (development, support, marketing, business development, operations) in order to convert their insights into product improvements and hence promote product quality

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• Master’s degree in Computer Science, Computer Engineering or equivalent work experience.
• At least 3 years experience with B2B and B2B2C products in a Product, Business Analyst, or Quality Assurance role.
• Knowledge of multiple functional area such as Product Management, Engineering, UX/UI, Data Ana