Field Service Engineer

Position Description

Looking for a Field Service Engineer to work with a team, upgrading the video management system (VMS) to at DoD facilities Worldwide. Bring your expertise and collaborative skills to make an impact on a critical mission supporting US Army Installation Management Command (IMCOM).             

Serco supports the US IMCOM Army Child & Youth Services (CYS) Closed Circuit Television (CCTV) to include the equipment within the server rack. Our team upgrades, maintains and provides support to the Functional Technology Specialists (FTS), building directors, and staff on site to allow them to perform their mission successfully.        

You will be part of a team where you will work on a team supporting the upgrade of the video management system (VMS) at DoD facilities Worldwide.  We are looking for individuals that can work with a team to set up and configure the VMS and the ability to analyze and resolve technical issues related to the VMS system. You will work closely with Engineers, Project Leads, and Project Engineers.

In this role you will:

As a Pre-Installation and Test Check-Out (PITCO) Field Service Engineer II, you will work with a team of other technicians performing IT systems lab configuration and testing on a modernized IT system for U.S. Army installations worldwide.

This work involves installing closed-circuit television, desktop computing systems and peripherals, cabling (including termination) and rack-mounted equipment for U.S. Army installations world-wide. Your position may be assisted by other technicians, and you will have frequent contact with professionals and others within the establishment; you will perform typical duties as follows:

• Review documents in ServiceNow
• Apply asset tags to hardware
• Work with warehouse personnel to transfer equipment to/from PITCO
• Update asset management database
• Configure hardware
• Stage, power up, and interconnect hardware
• Install software image and apply settings
• Analyze and resolve technical issues related to VMS end points
• Monitor the burn in of hardware
• Complete test plans and checklist
• Strong troubleshooting skills with hardware and software video management systems and network devices.
• Repack hardware and palletize for shipping
• Create transfer orders in asset management database
• Provide progress report on PITCO testing
• Understand termination of Cat 5e/6 using T568B color code standard
• Apply methods previously outlined to limited segments of research and development projects, constructing experimental or prototype models to meet engineering requirements; conducts tests or experiments and redesigns (as necessary) recording and evaluating data and report findings.
• Ability to perform basic administrative tasks (daily status report, close-out documents, timekeeping) in a timely manner.
• Other duties may be assigned.

Qualifications

To be successful in this role, you will have:

• High School Degree or GED equivalent and a minimum of 2 years of experience as a Field Service Engineer (or equivalent work experience).
• 1 years of experience with installation of closed-circuit television, video management systems, Windows server and Windows 11 operating systems, and Internet Protocol networking.
• Able to pass a National Agency Check (NACI).
• Maybe required to travel for work and be able to work outside of normal business hours up to 10%.
• A U.S. Citizen.

Additional desired experience and skills:

• Experience with Genetec software, including its various modules and functions.
• Military background.
• An Active DoD Secret Level Security Clearance preferrable but not required.

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you c