Analyst, Customer Performance

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Analyst, Customer Performance

Overview:

- Demonstrated success managing projects;
- Demonstrated ability to communicate and interact cooperatively in a team environment.
- Demonstrated initiative in developing relationships with internal partners across compliance areas and knowledge of how to navigate the organization to find internal resources.
- Ability to deliver data mining analysis with a huge amount of data. Ability to identify behavior patterns, business opportunities and track progress of the different action plans that we will put in place to tackle these opportunities.

Role:

- Ability to Build and run Monitoring compliance programs to comply with regulatory requirements and identify trends and synthesizes key findings to communicate with team.
- Knowledge of compliance concept and requirements in day-to-day operations.
- Review and/or analyze customer compliance data and identify potential deficiencies.
- Support and/or conduct regular customer meetings and make recommendations to mitigate their risks and maintain the integrity of the payment system.
- Investigates and escalates potential risks to prevent and eliminate customer non-compliance activities that may lead to financial loss.
- Supports execution of customer compliance programs that protect and enhance Mastercard's brand;


All About You:

- Shows a thorough understanding of compliance and risk management processes by highlighting potential risk exposures and providing recommendations on possible control and mitigation tactics.
- Approaches work situations with intellectual curiosity regularly sharing ideas for process modifications/ improvements.
- Leverages knowledge of different stakeholder networks and seeks opportunities to engage stakeholders in different ways that can have positive outcomes.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal d