Community Engagement Advisor

Department:

Marketing

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Community Engagement Advisor responsible for growing affinity for the Southwest brand in key local markets through engaging Customers and fostering authentic relationships across strategic partnerships, activations and events. They work cross-functionally to drive strategy, innovation, and ensure continuous improvement. The Community Engagement Advisor is a self-starter with strong interpersonal skills who is eager to support impactful initiatives that drive the future of Southwest.  

Additional Details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Maintain responsibility for the engagement strategy and thought leadership across multiple programs and partners
• Drive innovation to ensure programs are relevant and driving business priorities
• Serve as advisor to colleagues, internal clients, Leaders, and Executives—identifying opportunities to enhance local engagement experience, drive impact in our communities, and enhance brand preference
• Demonstrate autonomy in the development of engagement strategy and programming, gathering inputs from multiple sources, obtaining and coordinating the proper approvals, and partnering with other departments or outside partners as needed to build and execute
• Work with cross-functional teams to define and measure key performance metrics, analyze data, and develop recommendations based on findings to ensure continuous improvement
• Work in a collaborative spirit through relationship-building with Internal Stakeholders to ensure alignment and prioritization of their market goals
• Proactively work with leaders to develop solutions to emerging issues, providing subject matter expertise and strategic recommendations
• Respond to emergent events with a sense of urgency and professionalism, demonstrating high ethical standards
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of business involved in strategic planning and resource allocation
• Knowledge of sponsorship or partnership management
• Skilled in communicating effectively by listening intently, questioning appropriately, and articulating clearly in both written and verbal formats
• Skilled in handling high volumes of work with ability to prioritize effectively and hit promised timelines
• Ability to possess strong Excel, PowerPoint and Word skills required
• Ability to possess strategic thinking skills, drive process improvement, and see the big picture
• Ability to possess strong analytical and problem-solving skills
• Ability to deliver quality work within a low-cost environment
• Ability to establish and maintain effective working relationships with other departments to influence business decisions
• Ability to demonstrate high emotional intelligence in various situations dealing with both customers and fellow employees
• Ability to proactively monitor future marketing trends