Water/Wastewater Field Supervisor

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Job Description

Position Purpose: 

Supervises two or more full-time skilled technicians who perform field maintenance, inspection, installation or repairs of in one or more areas such as system protection (line locates and inspections of the distribution system), replacing and installing meters, service (tap) and system connections, inspecting, testing, maintaining and repairing valves, hydrants and backflow devices, flushing and flow testing, routine and emergency valve shutouts and inspection and documentation of fire and service line installations. Is fully qualified to perform the most complex functions, including industrial / commercial accounts.

Primary Duties/Responsibilities: 

• Assigns personnel to shifts and plans daily schedules to provide inspection and testing, service /meter connection installations, valves, hydrants and backflow devices. Coordinates schedule to ensure that field service resources are being utilized to achieve department objectives.
• Oversees the human resource functions of assigned team including hiring and firing, performance appraisals, coaching and counseling team. Recommends and provides input for salary and job change actions. Works with HSE and training team to ensure that all personnel receive safety and process training. Coaches and counsels team to improve technical skills and interpersonal and problem resolution skills. Works to identify and provide opportunities for team to learn new skills and techniques.
• Prepares work orders either manually or from a system as required and prepares work related reports, procurement requisitions, charts, graphs and data submittal requirements in an accurate and timely manner.
• Establishes inspection and maintenance schedules for service lines, replacements and leaks. Assists in diagnosing and evaluating complex equipment and process failures.
• Ensures that consistent field service and quality assurance procedures are followed. Ensures that uniform recordkeeping is performed facility-wide.
• Provides leadership in achieving safety goals. Proactively manage safety and environmental issues and ensures compliance with Federal and State standards including Hazardous Waste Disposal and Air Quality Standards. Ensures that issues are identified, addressed, and elevated if necessary, in a timely manner.
• Ensures that equipment, field service vehicles and work areas are clean and properly disposes of waste according to safety and environmental policies. Operates vehicles for field service purposes.
• May occasionally be called upon to fill in or help handle excess field service demands.

Work Environment: 

• Spends majority of time in field environment and occasionally works in an office, maintenance or repair shop environment.
• Typically spends 85% of time exposed to outdoor and sometimes inclement weather.
• Company service vehicles are used as required.
• May serve rotational 24-hour emergency on-call.
• Possible Work Hazards: May be exposed to possible operations hazards including fumes, dust, toxic and caustic chemicals, noise, rotating machinery, high pressure and hot and cold temperatures, slippery surfaces, water and electrical hazards.

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.
• At least five years of experience in a related position in a similar environment with ability to comprehend all specifications, drawings and manuals.
• Lead experience or supervisory training required with understanding of human relations, training, performance evaluation and health and safety.

Knowledge/Skills/Abilities: 

• Vocational training with the ability to read, write and comprehend English (maps, operational, maintenance, safety and quality instructions) and ability to carry out and give verbal and written instructions. Ability to perform mathematical calculations.
• Mechanical