Sr. Product Lead - Accident Management

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

Role Description and Mission:

As a Senior Product Lead, Accident Management, you’ll take the reins of shaping the future of accident management products and services at Agero. In this key product leadership role, you'll collaborate with executives, product teams, client success teams, and strategic partners to craft innovative solutions that align with market trends and exceed client expectations.

You’ll spearhead the strategic vision, roadmap, and execution of Agero's accident management innovation portfolio — driving growth and solidifying Agero’s position as a market leader. With the opportunity to mentor junior product managers and lead cross-functional product launches, you’ll play an instrumental role in expanding our product offerings while ensuring operational excellence and client satisfaction.

Key Outcomes:

• Build the Product Roadmap: Own and execute the strategic product roadmap for accident management products. Align with cross-functional teams—engineering, design, client success, and business units — to create a product strategy that maximizes value, meets market needs, and delivers exceptional business outcomes.
• Innovate & Drive Product Excellence: Identify market opportunities to enhance Agero’s accident management products. Define and execute cutting-edge features and services, ensuring they meet both current and future client demands.
• Cross-Functional Collaboration: Build strong relationships with key stakeholders to drive product development from concept to market launch. Engage with internal teams and external partners to optimize product offerings and ensure alignment with broader business goals.
• Identify Market Opportunities: Use competitive analysis, industry trends, and client feedback to inform and evolve the product strategy. Stay ahead of market shifts and opportunities, ensuring Agero’s offerings are always innovative, relevant, and differentiated in the marketplace.
• Drive New Product Revenue: Partner with business leadership and sales teams to commercialize new product offerings. Define go-to-market strategies, ensuring a sharp focus on high-performing products to drive revenue growth.
• Become a Product Evangelist: Be the go-to subject matter expert for Agero’s accident management solutions. Champion the product internally and externally, ensuring all stakeholders — clients, partners, and colleagues — understand the unique value and strategic vision behind the product portfolio.
• Mentor & Inspire: Lead by example, mentoring less-experienced product managers and promoting a culture of continuous improvement, collaboration, and innovation. Help shape the future leaders of our product team.

Skills, Education and Experience:

• Education & Experience: Bachelor’s degree in Marketing, Business, Technology, or related field (MBA a plus). You have 8-10 years of experience in product management, with a solid track record of driving product strategy and execution in service-based or tech-driven industries (accident management experience is a plus).
• Strategic Mindset: Y