SERVICE MANAGER!! IDEALEASE - NASHVILLE TN

Idealease Service Manager – Lead a Modern Fleet Operation with Communication, Accountability, and Innovation

Location: Nashville, TN | Division: Cumberland Idealease | Position Type: Full-Time | Leadership | Career Growth Path

Are you a dynamic leader ready to modernize fleet operations and build a high-performance service team? Cumberland Idealease is searching for a Service Manager who thrives on clear communication, operational excellence, and innovative thinking to elevate our service department to the next level.

This is more than a job—it’s a leadership opportunity to revolutionize how fleet assets are managed, how teams are motivated, and how service operations can run smoother, faster, and smarter.

What You’ll Own

• Team Leadership & Culture – Build a team where accountability, performance, and pride are foundational. Set expectations, coach for success, and foster a team-first shop culture.
• Fleet Uptime & Process Efficiency – Use advanced tools and proactive strategies to maximize uptime, reduce breakdowns, and optimize every aspect of the service workflow.
• Communication & Coordination – Serve as the central point of communication between technicians, vendors, sales, and customers. Keep all parties informed, aligned, and focused.
• Customer & Vendor Relationships – Act as a trusted voice to our lease and rental customers, managing expectations and coordinating timely repairs—both in-house and through vendors.
• Financial & Inventory Oversight – Take ownership of budgets, parts inventory, estimates, invoices, and service records to ensure cost control and transparency.
• Shop Safety & Compliance – Maintain a clean, organized shop environment that meets all safety standards and fosters continuous improvement.

What We’re Looking For

• Proven experience in service or fleet maintenance leadership
• Exceptional verbal and written communication skills
• Strong background in technician scheduling, repair order flow, and vendor coordination
• Skilled in problem-solving, prioritizing, and keeping all stakeholders aligned
• Familiarity with fleet technologies, diagnostic software, and service tracking systems
• A proactive, hands-on leader who builds culture, not just process

Why Join Cumberland Idealease?

• Lead the future of fleet service by shaping a smarter, more responsive operation
• Work directly with leadership, customers, and team members to drive alignment and results
• Use best-in-class systems and resources to enhance your team’s effectiveness
• Competitive salary with performance bonuses and 401(k) match
• Clear advancement opportunities and professional development support