Senior Engineer, IT Radio Communications

Location: Integrated Operations Ctr (DFW-SV02)   
Additional Locations: None
Requisition ID: 70986 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Radio Communications Team within the Integrated Operations Division.
• ​This position will help support AA's communications systems (VHF radio, UHF radio, analog & digital telephony, Avtec console systems, etc.). This position will also engineer, build, install, maintain, lead small projects, resolve communication issues, and optimize, the enterprise communication infrastructure. The engineer will interact with various internal AA teams and external vendors, and is responsible for assisting with the effort to implement and support communications projects. Requires interactions with upper-level IT management, leads, engineers, and architects to ensure processes are efficient, sustainable, repeatable, and predictable

What you'll do

• ​Supports communication infrastructure for the enterprise's voice and telephony, UHF radio, VHF radio, Avtec consoles, VOIP Systems, conference, and other communications systems at all American Airlines domestic and international stations.
• Responds to system trouble tickets, solve, and identify the root cause.
• Develops the strategy for defining, deploying, and maintaining Avtec (VOIP Dispatch System) architecture and user interface design.
• Coordinates with management to design, engineer, and deploys reliable Avtec updates and configuration changes to support the needs of the operation to include desk moves, screen designs, and contact creation and mapping.
• Manages system configurations, systems access, and analyzes and recommends enhancements to improve system operations.
• Manages communication on support issues, creates system reference guides, training materials, and system and process diagrams.
• Supports communication and response process by responding to users on system issues, maintenance and system status, and advising and escalating on any prolonged or major issues.
• Assists with future technology projects to ensure AA continues to be an industry leader in all communication technology changes and airline operations.
• Researches and familiarizes with company and Federal regulations to ensure system compliance.
• Assumes technical a role in problem resolution and root cause analysis and provides actionable after-incident analysis to ensure root cause issues are logged and remediated.
• Up to 35% travel and 24/7 support required (On Call)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelors of Science Degree or equivalent work experience
• 3 years of experience utilizing or supporting FOS Flight Planning, Crew Management, Maintenance, or Weight and Balance Systems
• 2 years of experience managing IT software development projects using structured PM and System Development methodologies/practices with project planning tools
• 3 years of experience using formal business analysis techniques
• 3 years of progressive broad-based information systems and business experience
• 3 years of experience managing applications using a variety of computing platforms (mainframe, client/server, etc.)
• 3 years of experience converting high level business needs/requirements into technical system requirements, technical specifications, and developing detailed system diagrams
   

Preferred Qualifications- Education & Prior Job Experience

• ​5+ years of experience as a systems or infrastructure engineer or administrator or communications engineer systems or infrastructure engineer or administrator
• Airline industry experience
• IT Network Experience a must. 
• Radio Communications Experience (Motorola, Jotron, Others)
• VOIP Communications experience (Dispatch, telephony, Console Systems such as Avtec)

 

Skills, Licenses & Certifications

• Ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
• Knowledge of IT business operations, systems requirements, and processes
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Visio)
• Provides on-going suppor