Search Operations Ads Quality Analyst - Austin - Trust & Safety

The Search Ads Operation team is dedicated to optimizing search ads algorithms while maintaining a high-quality user experience. Our goal is to enhance TikTok Search Ads by improving user experience and driving monetization growth. Through data-driven strategies and advanced models, we ensure that both users and advertisers benefit from a better search ads experience.



- Quality inspection of evaluated data and daily tasks of BPO teams.

- Localize the policies, be responsible for policy training, and align the policy updates

- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment

- Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality

- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

- Other Ad-hoc and relevant projects as assigned.

- Support the training and go-live process of labeling team (i.e. guideline explanation, test result correction and Q&A)

- Quality inspection of labeled data on time and ensure the quality

- Conduct calibration meetings with the labelling team in the appeal process: analyze diff cases, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment

- Work closely with POC and other stakeholders in order to provide feedback on data quality/SOP/guideline

- Additional compatible and related responsibilities which are not necessarily listed above