Sales Operations Specialist

<p><strong>ABOUT THE ROLE</strong></p> <p>We are seeking a highly motivated <strong>Sales Operations Specialist</strong> to support our growing Business Development division. In this pivotal role, you will manage and optimize sales systems and processes, support lead outreach and CRM activities, deliver actionable insights through data analysis, and collaborate across teams to drive alignment and execution of strategic objectives.</p> <p>&nbsp;</p> <p><strong>ABOUT GAP INTERNATIONAL</strong></p> <p><span data-olk-copy-source="MessageBody">Gap International is a global performance consulting company that works with executives and their organizations to produce extraordinary business results in the ever-changing marketplace. We specialize in helping leaders articulate and fulfill the boldest possible future for their business, creating breakthrough outcomes and aligning the organization’s actions to be consistent with that future. For nearly 50 years, Gap International has worked with over 50,000 executives in 1,500 organizations across 65 countries—from CEOs and executives of Fortune 1000 companies to entrepreneurs. Gap International has experience in every major industry sector, including manufacturing, retail, energy, FMCG, pharmaceuticals, healthcare, technology, telecommunications, and financial services.</span></p> <p>&nbsp;</p> <p><strong>RESPONSIBILITIES</strong></p> <p><strong>CRM &amp; Data Management</strong></p> <ul> <li>Own and maintain CRM integrity, ensuring accurate data capture, pipeline hygiene, lifecycle tracking, and system adoption.</li> <li>Configure, update, and document CRM processes (D365) to support sales and business development workflows.</li> <li>Support tool adoption, troubleshoot issues, and act as the primary point of contact for system inquiries.</li> </ul> <p><strong>Pipeline Management &amp; Outreach Operations</strong></p> <ul> <li>Assist with outbound lead engagement strategies, sequencing, reach out templates, and targeted communication aligned with division goals.</li> <li>Help qualify, categorize, and track inbound and outbound leads; ensure timely follow-ups and CRM updates.</li> <li>Supporting the organization with prospecting cold leads &amp; identifying past client/warm leads that are aligned with company strategy</li> <li>Oversee the sales process with clients from initial introduction through the transition to delivery</li> </ul> <p><strong>Reporting &amp; Analytics</strong></p> <ul> <li>Develop PowerBI dashboards, reports, and scorecards tracking sales performance, pipeline health, conversion metrics, and trends.</li> <li>Provi