Senior Product Designer, Enterprise XD

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix’s business continues to expand in new ways to serve our global members. Whether it’s evolving how we offer best-in-class entertainment content to new forms that entertainment may take (games, live events, etc), as a global company it is important that we build high-quality infrastructure tailored to supporting innovation at scale. This role sits on the Enterprise Experience Design team. We are focused on developing products to help Netflix and our partners plan, produce, launch, and promote the best content for our members at a global scale. From artwork to collections, synopses to ratings, the Enterprise team shapes much of what members see and feel, powering a nuanced entertainment promotion and discovery engine that results in every member feeling that Netflix was crafted just for them.

We leverage our vast data sets and cutting-edge AI technology to improve operational workflows and enhance content decision-making. We also design products that bring insights and intelligence to creatives’ fingertips, enhancing their ability to make the best possible content and consumer member experiences. Spanning everything from artwork to video, synopses to dubbed audio, marketing to content quality control,  live events to games - our technology fuels one of the world’s most powerful entertainment platforms, ensuring that great stories can come from anywhere and be loved everywhere.

As a Senior Designer, you will work at multiple levels - from strategic to tactical - from helping to define the team’s strategy and vision, to rapidly sketching and testing prototypes, to working with engineering to refine features as they are being built. You must have empathy and deeply understand our global users, in order to create intuitive experiences that make it easy to get the job done. We are looking for a seasoned designer who thrives in ambiguity, has a strong human-centered design process, has the desire to learn and collaborate cross-functionally, and designs systematic solutions that are equally thoughtful, elegant, and delightful.

This role is open to USA remote, but quarterly travel will be expected to our offices in California (LA or Los Gatos), New York City, or Seattle to engage in person with your team and cross-functional stakeholders. Regardless of location, you’ll be expected to work PST hours. Please submit a portfolio with a password in your application.

What You’ll Do

• Partner closely with multi-disciplinary team members - Product Design, Content Design, Product Management, Engineering, Research, Merchandising, Operations, and others – to take the business to the next level;

• Work across all stages of the design process (user research, ideation, concept development, validation, wireframing, prototyping, final visual design, and implementation support);

• Deeply understand users and their needs, including generative user research and exploration;

• Create beautiful, emotionally compelling, pixel-perfect mockups and prototypes of the end-to-end user experience;

• Conduct usability testing and iterate on designs with users;

• Partner with PMs to craft systematic solutions that connect the dots between user needs, data, business goals, and business strategy;

• Partner with engineers to build impactful products and features within the constraints of our technology and timeline;

• Facilitate collaborative work sessions with all levels of company stakeholders;

• Advance the discipline of product design within the organization and with partners and clients.

The Must-Haves

• 5+ years of experience in enterprise software product design;

• Track record of designing and shipping enterprise or B2B experiences that have scaled to thousands of users and had successful outcomes for global users and the business;

• Ability to think at a high level about product strategy and articulate a vision;

• Ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together into an actionable roadmap;

• Experience connecting the dots across the organization with other related initiatives across the company while driving collaboration;

• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives;

• Extraordinary though