Customer Service Specialist II

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Customer Service Specialist II  
Dublin, GA

 

This position will be located in the Dublin, GA area with the ability to work hybrid twice a week.

 

Your tasks:

• Receive customer inquiries and respond in a timely manner
• Quotations (technical, commercial, and pricing)
• Creation of service and spare parts quotes according to customer specifications or parts list.
• Clarification of purchase prices of spare parts according to the design and price list.
• Orders (technical and commercial)
• Complaints + nonconformities (technical clarification with application technology, commercial clarification with sales)
• General technical clarifications (customer and production)
• Interface between Applications Engineering – Production – Design – Customer
• Handling of Shipping / Logistics

 

Your profile:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Navigating various computer software programs and capable data entry skills.
• Collaborates well with colleagues, customer resources and production to deliver products in a timely manner.
• Willing to accept new tasks based on the needs of the business / region.
• Builds and maintains ongoing relationships with regional sales/service team, application engineers and customers.
• Customer service experience or similar required.
• Minimum of a High School diploma or equivalent.
• Must be able to prioritize and manage multiple, complex tasks with a high level of accuracy.

 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer