Director of Strategic Operations and Governance

Posting number: 27-00422

Department: 269 Iowa Economic Development Authority

Job classification: Public Service Manager 1

Posting type: Open

Categories: Program Management

Summary

The Iowa Economic Development Authority (IEDA) and Iowa Finance Authority (IFA) are seeking a transformative Director of Strategic Operations and Governance (Public Service Manager 1) to lead our newly established Operations Team and help shape the future of how our organization delivers services, manages business systems, and drives modernization initiatives.

This is a unique opportunity to build and lead a high-impact team responsible for advancing organizational effectiveness, operational governance, business systems strategy, and organization-wide transformation efforts. 

About Us

The Iowa Economic Development Authority and Iowa Finance Authority (IEDA|IFA) work together to make Iowa a place where people thrive and businesses grow. IEDA drives economic and community development through support for startups, rural initiatives, and disaster recovery. IFA enhances quality of life by expanding access to affordable housing, improving water quality, and helping first-time homebuyers. Together, we create opportunities for Iowans, communities, and businesses to thrive.

Key Responsibilities

Reporting to our Chief Operating Officer, the Director of Strategic Operations and Governance will oversee a team consisting of a Business Systems Product Manager and Business Systems Administrator while serving as a trusted advisor and strategic partner across the organization. The position's primary purpose is to provide strategic leadership for systems modernization, operational governance, business systems strategy, and organizational transformation initiatives.

Key duties include:

• Lead, mentor, coach, and develop the Operations Team while fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and execute operational modernization strategies that align with agency priorities and statewide initiatives. 
• Lead organizational transformation efforts that improve service delivery, operational effectiveness, and business outcomes. 
• Establish governance frameworks, operational standards, and accountability structures that support cross-functional decision-making. 
• Oversee the agency's portfolio of business system initiatives, modernization projects, and strategic investments. 
• Serve as a key liaison with agency leadership, state partners, vendors, and external consultants. 
• Translate complex technical concepts into clear, actionable information for executives, staff, and stakeholders with varying levels of technical expertise. 
• Champion organizational change management efforts and guide stakeholders through evolving systems, processes, and ways of working. 
• Build strong partnerships across departments to identify opportunities, solve challenges, and support organizational success. 

Successful candidates will demonstrate:

• Exceptional leadership, coaching, and team development skills
• The ability to communicate effectively with both technical and non-technical audiences
• Experience leading strategic organizational change and transformation initiatives
• Strong problem-solving and decision-making capabilities
• A passion for our Core Values:

Accountability in Action - We take pride in our work and results.

Innovate Together - We thrive on solving challenges through dynamic collaboration with our teams and partners.
Mission Driven - We place Iowans at the heart of everything we do.

Apply today and help lead the next chapter of operational excellence at IEDA and IFA. Submit an application, resume, and cover letter at jobs.iowa.gov by the position closing date.

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