Payroll Subject Matter Expert (SME) - United States

We are seeking an experienced and detail-oriented US Payroll SME (Manager/Assistant Manager) to lead and support payroll delivery across the United States. In this role, you will serve as a trusted advisor and point of contact for our clients, ensuring payroll is processed accurately, compliantly, and on time. 

You will manage end-to-end US payroll operations, act as a key advisor to clients, and provide internal and external guidance on US payroll compliance, legislation, and best practices. From implementation to ongoing support, you’ll be the go-to expert for US payroll matters. 

Roles & Responsibilities:

Payroll Management and Compliance

• Oversee US payroll processing for multiple clients, ensuring accuracy, timeliness, and full compliance with federal, state, and local tax regulations. 
• Maintain up-to-date knowledge of US payroll laws including FLSA, IRS guidelines, and state-specific rules. 
• Ensure compliance with wage and hour laws, benefits deductions, garnishments, and tax filings  
• Support payroll system configuration and integration, including payroll software and timekeeping systems. 

Client Onboarding and Advisory

• Lead US payroll setup and onboarding for new clients, including system configuration, test runs (e.g., parallel payroll), and go-live. 
• Act as the primary point of contact for client payroll matters, offering expert advice on compliance, workflows, and process enhancements. 
• Respond to payroll-related queries from clients and employees promptly and professionally. 

SME and Team Support

• Serve as an escalation point for complex payroll issues or exceptions. 
• Collaborate with internal teams across regions to ensure consistent service delivery. 
• Mentor junior team members and contribute to knowledge-sharing and internal training programs. 
• Assist in capacity planning and resource allocation within the US payroll team.

Continuous Improvement and Transformation

• Monitor changes in US payroll legislation and ensure timely updates to systems and processes. 
• Drive continuous improvement initiatives aimed at enhancing automation, efficiency, and payroll accuracy. 
• Participate in regional or global payroll transformation projects, contributing US-specific insights and expertise.

Requirements

• Minimum 10 years of experience in US payroll, preferably in a BPO, shared services, or multi-client environment. 
• Experience in client-facing roles with strong capabilities in implementation and onboarding. 
• In-depth knowledge of US federal, state, and local payroll tax laws, year-end processing, and regulatory compliance. 
• Strong experience with payroll systems configuration experience is a plus. 
• Advanced Excel skills and strong numerical aptitude. 
• Client-focused with excellent communication and relationship-building skills. 
• Ability to simplify and clearly communicate complex payroll matters. 
• Highly organized with strong attention to detail and a commitment to accuracy. 
• Self-starter with the ability to manage multiple priorities in a fast-paced, deadline-driven environment. 

ABOUT US 

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.  

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW 

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.  
Sometimes, things just take time to do well. In our business, delivering