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Client Manager (Account Manager) - Commercial Landscape Maintenance
Asplundh Engineering ServicesUnited Statesfull_timeVerifiedPosted 26 Dec 2024
About the role
COMPANY OVERVIEW: Who We AreFirst impressions are everything, so your property needs to look its best, no matter what the season. At Reliable Property Services, we help you set the tone for your exterior, delivering on-spec property maintenance services on time and on budget. Winter, spring, summer, and fall, our team of experts is dedicated to you and your satisfaction. As a part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization. While snow and ice management remain a core competency, we also provide our customers with complete grounds management programs, including landscape management and maintenance, landscape enhancements, irrigation management, and landscape construction, as well as comprehensive golf course grounds management services. With professional staff, state-of-the-art equipment, and cutting-edge information systems, we service Minnesota and Wisconsin out of offices in those states. Our MissionAt Reliable Property Services, our mission is to consistently meet our customer’s service and value expectations as measured through our “On-spec score” and seasonal property benchmark scores—and to recruit, motivate, and retain the highest quality staff. Our Values
- Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.
- Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
- Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.
- Competitive Salary & Compensation Plan
- Company Vehicle, Cell Phone & Laptop
- Comprehensive Benefits (Medical, Dental, Vision)
- Life Insurance
- Voluntary LTD
- 401k (Match)
- PTO
- Paid Holidays
- Paid Training & Development
- Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
- Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business.
- Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
- Conducts regular business reviews with clients to assess expectations (to be documented) as well as each maintenance team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development.
- Identifies, estimates and presents opportunities for new business and enhancements.
- Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color).
- Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
- Effectively manages and completes the client transition from the Sales Team to the Operations Team.
- Ensures familiarity with each job’s specifications that each account has a solid communication plan in place and that it is administered successfully. Communicat
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