Front Desk Receptionist 12 hours rotating shifts

Job description

JOB SUMMARY: The receptionist performs a variety of tasks, including greeting and routing visitors, processing all incoming telephone calls, delivering messages, distributing mail to staff and residents, provide clerical support and assist Human Resources and Accounts Payable as assigned by Manager. The regular workweek varies based on assigned schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, a staff person must be able to perform each of these essential duties satisfactorily. The requirements listed below reflects the overall knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties listed below:

• Experience with multi-line phone system and the ability to orally communicate effectively and efficiently with the public, employees and residents.
• Minimum typing speed 35 wpm.
• Experience with Microsoft Word and Excel required.
• Experience with inventory tracking and distribution of office supplies.
• Must have good organizational and filing skills and the ability to learn to operate and maintain various office machines such as multi-function copiers, fax machines, document binders, digital camera, laminating machines, typewriter and calculator.
• Answer all incoming telephone calls in a polite, courteous manner and processes them to the appropriate party in a timely manner. Take messages for parties not available and ensure that the message is delivered to that individual in a timely manner. If clinical staff is unavailable, ascertain urgency of call and direct caller to available parties for assistance.
• Greet and route all visitors to the facility in a kind, courteous manner insuring that all visitors sign a Visitor Confidentiality Statement and Visitor Log.
• Notify charge nurse of resident’s visitors by name so that charge nurse may verify that visitor is on approved visitor list.
• Notify charge nurse when resident(s) return from pass.
• Provide general clerical support to all areas of the facility under the discretion of immediate supervisor.
• Accurately monitor office supply inventory to include organization of supply storage, distribution of supplies and data entry of incoming and outgoing inventory and assist in preparing supply order.
• Cross train with the Human Resources department to assist with personnel duties, filing and data entry as assigned as well as the Accounts Payable department.
• Maintain a safe work environment by following safety practices within the center and reporting any safety concerns and issues to the Safety Risk Officer immediately.
• Maintain a positive work atmosphere by interacting and communicating in a manner that promotes cooperation and teamwork with co-workers, supervisor, residents, families and visitors. Ensure respect for cultural and religious beliefs and protect patient rights, confidentiality and privacy per the organization’s policies, procedures and code of ethics.
• Performs other duties as required by Business Office Manager.

• 12-hour shift 

AGE

At least (21) years of age.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Effective negotiation, interpersonal, verbal, research, and problem-solving skills.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Marketing Liaison must have knowledge of a wide range of marketing techniques and concepts and be detailed-oriented with ability to oversee projects from origin through execution, the willingness to learn and should be able to flourish in a high growth, dynamic, entrepreneurial environment. Must have effective communication skills, both oral and written. Must also be a self-starter, think creatively with hands on approach towards business and will need to maintain a positive attitude that promotes teamwork within the company and promotes a favorable image of the company.

PHYSICAL DEMANDS

While performing the duties of