Assistant Branch Manager- Business Center

Description

Location: Riverhead, NY

About Us:

Hanover Bank, The Bank of YOU – When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. 

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

Job Summary:  

Hanover Bank is looking for a full-time Assistant Branch Manager to join our team. The Assistant Branch Manager Officer delivers exceptional client service while proactively driving branch sales performance and deposit growth. This role is responsible for leading by example in executing a relationship-based sales and service strategy, focused on acquiring, retaining, and deepening both consumer and business relationships. 

The Assistant Branch Manager Officer ensures the Bank’s goals and objectives are achieved by combining strong operational oversight with disciplined sales execution, including outbound prospecting, pipeline management, and community engagement. In partnership with Retail Management and Business Development Officers, this role is accountable for the development and execution of strategies to achieve branch growth, business development, and deposit expansion goals. 

This individual manages all branch functions, while coaching and motivating staff to deliver proactive, needs-based selling and high-touch client service.

Essential Job Duties and Responsibilities:

Client Relationship Management & Service Excellence

Ensure delivery of a proactive, high-touch client experience, including regular outreach to key clients to drive retention and growth. 

• Build and maintain relationships with consumer and business clients to understand financial needs and recommend appropriate solutions. 
• Resolve client escalations while identifying opportunities to strengthen the relationship. 
• Reinforce a service culture that balances responsiveness with revenue generation. 
• Ensure customer service standards are consistently exceeded and client satisfaction remains high. 

Team Leadership, Coaching & Performance Management

• Supervise, coach, and mentor branch staff to successfully execute both service and sales expectations. 
• Conduct regular sales coaching sessions, pipeline reviews, and performance discussions with team members. 
• Set clear expectations for activity-based metrics (calls, appointments, referrals) and outcomes (deposit growth, account acquisition). 
• Monitor activities and conduct performance appraisals and provide ongoing feedback aligned with sales and service goals. 
• Foster a high-performance, sales and service oriented culture within the branch. 

Sales Leadership & Business Development

• Lead the execution of a proactive branch sales strategy, with an emphasis on Commercial, small business and consumer deposit growth. 
• Coach and hold team members accountable to daily and weekly sales activities, including outbound calls and referral generation. 
• Personally engage in business development efforts, including outbound prospecting, COI (Centers of Influence) relationship building, and community involvement. 
• Establish and maintain a branch pipeline of opportunities, ensuring consistent follow-up and conversion of prospects to clients. 
• Partner with Business Bankers, Commercial Relationship Managers, and Cash Management teams to identify, refer, and close business opportunities. 
• Drive a culture of needs-based selling, ensuring all client interactions uncover opportunities to deepen relationships. 
• Actively participate in joint calls and client meetings to support complex sales and relationship development. 

Branch Operations & Risk Management

• Supervise the day-to-day operational functions of the branch, ensuring efficiency, accuracy, and compliance. 
• Ensure all transactions and account openings (consumer, business, municipal) are processed accurately and in acc