Manager –Data Integrity & Business Intelligence

Job Description:

Key Responsibilities

Project Management & Delivery

• Lead end-to-end BI, reporting, and data governance projects including scope, timeline, budget, risk, and resource management
• Manage multiple concurrent projects using Agile, Waterfall, or hybrid methodologies
• Facilitate project governance meetings, executive steering updates, and stakeholder communications
• Develop implementation roadmaps for reporting modernization and data quality initiatives
• Identify risks related to data accuracy, project dependencies, and system integration
• Ensure on-time delivery of dashboards, reports, and reporting process improvements
• Drive change management and user adoption for reporting tools and data governance standards

Power BI Development & Analytics

• Design, develop, and maintain enterprise-level Power BI dashboards, scorecards, and automated reporting solutions
• Build advanced data models using DAX, Power Query, SQL, and star schema best practices
• Create executive and operational dashboards with drill-through capabilities and trend analysis
• Optimize report performance, refresh reliability, and user experience
• Develop KPI frameworks and scorecards aligned with business objectives
• Integrate data from SQL databases, Excel, CRM, ERP, workforce systems, APIs, and cloud data sources
• Troubleshoot reporting discrepancies and performance issues

Data Integrity, Governance & Quality Assurance

• Establish and enforce data integrity standards, validation controls, and governance processes
• Lead data reconciliation, root-cause analysis, and audit processes to ensure reporting accuracy
• Create standardized definitions for KPIs, dimensions, measures, and source-of-truth logic
• Partner with IT, operations, finance, and business teams to resolve data quality issues at the source
• Develop and maintain data lineage documentation, validation workflows, and exception reporting
• Implement controls for duplicate prevention, missing data detection, transformation validation, and refresh monitoring
• Oversee data cleansing, normalization, and consistency checks across multiple platforms
• Conduct periodic audits to ensure compliance with data governance policies and reporting standards
• Ensure reporting outputs meet executive-level standards for accuracy, completeness, and timeliness

Stakeholder & Business Partnership

• Translate complex business requirements into scalable BI and governance solutions
• Serve as liaison between business leaders, IT, data engineering, finance, and operations
• Present project milestones, risks, and reporting insights to senior leadership
• Train end users and managers on dashboard interpretation, KPI logic, and data quality standards
• Promote enterprise-wide data literacy and self-service reporting adoption

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Data Analytics, Project Management, or related field
• 5+ years of project management experience
• 5+ years of advanced Power BI development and enterprise reporting experience
• Extensive experience in data integrity, data validation, and reporting governance
• Advanced proficiency in:
  • Power BI Service
  • Power BI Desktop
  • DAX
  • Power Query
  • SQL
  • ETL / ELT concepts
  • Data modeling
  • Data reconciliation
• Strong understanding of data governance frameworks, master data standards, and audit controls
• Experience leading enterprise reporting transformations and cross-functional initiatives
• Exceptional analytical, organizational, and problem-solving skills

Preferred Qualifications

• PMP, Scrum Master, Agile, or Data Governance certification
• Experience in call center, workforce management, finance, or operational analytics
• Knowledge of Azure, Snowflake, SQL Server, Databricks, or modern cloud data ecosystems
• Experience with automated data quality monitoring tools
• Familiarity with Power Automate and workflow orchestration
• Experience supporting regulatory, audit, or compliance reporting environments

Key Competencies

• Strategic project leadership
• Power BI architecture
• Data integrity stewardship
• Reporting governance
• Root-cause analysis
• Executive communication
• KPI standardization
• Audit readiness
• Process optimization
• Cross-functional influence

Success Measures

• On-time and on-budget project delivery
• High dashboard adoption and stakeholder satisfaction
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