Operations Support Engineer

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Operations Support Engineer to join us. 

 

Duties and Responsibilities: The functional role primarily involves Operations Support Personnel who provide first and second level technical support, 24 hours a day, 7 days a week.

 

The team provides customer help, triages problems, escalates events, and provides a communication conduit to the group.

• This involves logging into servers and devices and following documented instructions.  Servers are primarily Microsoft Server 2012 and 2008. 
• To log on to data center devices and follow instructions based on a run book.
• Technical aptitude to triage technical issues.
• Ability to administer Microsoft Server 2012, 2008r2, and Linux (Rhel 6/7, Centos, Suse, Ubunto) operating systems.  Ability to perform service and server restarts, perform patching, and troubleshooting in the Microsoft Server domain.
• Excellent interpersonal skills.  Strong written and verbal communication skills with strong attention to detail.  Daily interaction with customer and multiple data center staff.  This is done in person, over the phone, and via email. 
• Ability to take verbal instructions from technical personnel. 
• Ability to work in an operations center side by side with other personnel throughout the shift.
• Ability to open and facility trouble calls and drive issues to resolution.
• Experience as a user of SCOM or other data center monitoring tool.
• History of documenting and publishing procedures to improve operational effectiveness.

Qualifications

Education and Years of Experience:  

 

• 3+ years operations support experience.
• 1+ years experience with a federal agency or federal contractor.
• 3+ years Information Technology Experience.

Additional Requirements:

• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
• Familiarity with: IIS, Apache, WebLogic, JBOSS, Enterprise Storage Area Networks using HP EVA, and Hitachi arrays, Microsoft Server Clustering, Microsoft Hyper_V Server 2008 and/or 2012, VMWare Enterprise ESX hosts,CommVault Simpana Backup Software, ITIL Knowledge (Foundation Certification and additional plus)

Min Citizenship Status Required: Must be a U.S. Citizen

 

Physical Requirements: Yes

Location: Atlanta, GA

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Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

 

 

***************** No Agencies Please *****************

 

Applicants selected may be subject to a government security invest