Customer Service Representative

Company Description

Smart IMS delivers IT solutions and services that create a sustainable competitive advantage for its clients across the world. The company was founded by business and technology experts with extensive backgrounds in designing, implementing, and managing large and complex IT projects at Fortune 500 companies. Smart IMS core portfolio includes IoT, Cloud and Digital Services, Enterprise Application Management & Development, Smart Advisory & Assessment Services, 24/7 Technical Support Services and SD WAN Services.

Job Description

Responsibilities:
• Provide high-level telephone, email, and web chat support.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
 

Required
• Previous Customer Service experience

Any College degree

Qualifications

Responsibilities:
• Provide high-level telephone, email, and web chat support.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
 

Required
• Previous Customer Service experience

Any College degree

Additional Information

All your information will be kept confidential according to EEO guidelines.