Patient Access Coordinator

About Comprehensive Prosthetics & Orthotics

Comprehensive Prosthetics & Orthotics (CPO) is among the largest orthotic and prosthetic service providers in the U.S. with a wide network of clinics across Illinois, Iowa, Indiana, and Missouri.

Description

The essential functions and activities of this position surround all patient intake and registration aspects involved within the patient experience. The activities are necessary for our office to successfully run, but are not limited to the following:

Scheduling patients according to their needs and company scheduling standards.

Coordinating with referral sources to collect necessary documentation to ensure our practitioners have the necessary information to deliver proper care to patients i.e. X-Rays, referrals, prescriptions.

Cultivating an environment where patients want to return and refer others.

Data entry in Patient Management System, i.e. creating new patient accounts.

Receive and Input patient demographic data into Patient Management System.

Collaborate with others teams to ensure Authorizations are complete.

Communicate results with others so additional processes can continue..

Maintain a clean, and orderly work environment

Other duties as assigned

Requirements

Strong interpersonal, oral (includes telephone skills) and written communication skills.

Ability to lift at least 50 pounds and work with physically handicapped individuals.

Working knowledge of standard office equipment, with ability to use them (fax, phones, copier, etc.)

Understanding of Medical Reimbursement and basic medical terminology.

Basic knowledge of bookkeeping and accounts receivable principles.

Proficient in Windows based computer application as well as MSOffice suite.

Ability and desire to learn and perform.

REQUIRED CREDENTIALS & CERTIFICATIONS

High School diploma with a minimum of 3 years of work experience in a related setting.

Bi-lingual is preferred.

BEHAVIORAL COMPETENCIES

Support Company Mission, Vision and Values.

Maintain Confidentiality and Privacy of all Business and Company Related Information.

Support Security and Privacy principles specifically noted in HIPAA regulations.

Demonstrate the ability to exceed the reasonable expectations of all customers.

Demonstrate ability to function successfully in a team environment.

Accept responsibility for continuous quality improvement and cost management.

Comply with the company’s principles of communications.

Remain flexible in all aspects of work related actions.

Promote and adhere to all Company Policies and Practices, including but not limited to Attendance,

Punctuality, Safety, Corporate Compliance, Code of Ethical Behavior.

Demonstrate the ability to problem solve through critical thinking.

Accept direction from supervisor.

CPO offers a competitive salary, excellent health benefits, paid-time off and a company matched 401K plan. Come grow with a premier provider!

The pay range for this role is:

18 USD per hour (Peoria)