Call Center Representative Lead

General Information

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Work Location: Inglewood, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8-hour rotating shifts between 7:00am - 6:00pm Posted Date 02/11/2025 Salary Range: $29.42 - 42.14 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 22449

Primary Duties and Responsibilities

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Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their income, insurance or immigration status. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org

Come join our Venice Family Clinic team to make a difference in the community. Under the guidance and direction of the Call Center Manager, this lead role will perform a full range of call center duties, including: 

• Provide prompt and courteous telephone assistance to callers.  
• Answer, screen and triage a high volume of incoming calls, verify eligibility, and schedule for multiple services across Venice Family Clinic. 
• Manage and respond to incoming messages from patient portal. 
• Contact patients to offer follow up appointments. 
• Perform other duties as assigned. 

Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together.

Salary range: $29.42 - $42.14 hourly

Job Qualifications

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Required

• Minimum of 4 years of experience in a call center or in a medical setting that includes patient registration, appointment scheduling, health insurance enrollment or equivalent education/experience
• Bilingual English/Spanish communication skills
• Verbal communication skills to receive and convey information clearly and concisely
• Good interpersonal skills to interact effectively with callers and staff 
• Ability to verify insurance coverage via the internet in appropriate websites
• Ability to ty