Access Operations Liaison - Patient Friendly Access

This position will support all of UVA Health entities (UVA Medical Center, UVA Physicians Group, UVA Community Medicine and School of Medicine). This position will be responsible for sustaining improvements and changes made to scheduling tools, templates and processes in order to provide better access to patients. The role will serve as liaison between front line Access and Clinic Operations, SOM Physicians and APPs, Capacity Management, Epic, and Quality and Standards teams to ensure consistency, effective communication and continuous improvement. This person will also be responsible for learning their departments’ decision trees and templates in order to understand the implications of potential changes. He/she will support data needs and validate any proposed changes against agreed upon standards and guardrails.

• Communicate and collaborate with stakeholders
• Provide feedback to management on means to achieve access goals and resolve issues
• Facilitate discussions with clinical, access and provider teams regarding perceived needs and processes, then be able to translate those needs into recommendations
• Support all team members in their learning and understanding of new scheduling functionality and associated workflows
• Coordinate post-implementation review of project goals, outstanding questions or issues and work with operational leaders as requested to help sustain goals
• Provide intake and review for changes and new projects to ensure alignment with standards; escalate using appropriate pathway when needed
• Pull data and monitor trends
• Other duties as assigned

Position Compensation Range: $51,417.60 - $82,264.00 Annual

MINIMUM REQUIREMENTS

• Education: Bachelor’s Degree preferred, Associate’s Degree required
• Experience: 3 years of experience required; 5 years preferred
• License/Certification: n/a

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.