Technical Project Manager

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.

As Technical Program Manager (TPM) at MCG Health facilitates the end-to-end feature delivery process, working closely with product, engineering, and service teams to ensure timely and quality outcomes. This role requires strong technical proficiency, project management skills, and a deep understanding of product requirements and user personas.

As a TPM, you will play a pivotal role in transforming engineering concepts into reality, driving the success of MCG’s innovative products. You will navigate complex and evolving roadmaps, balancing priorities across multiple high-impact projects competing for resources. As the TPM for an internal services team, you will collaborate with engineers and stakeholders to identify the most effective paths forward, ensuring alignment between diverse project goals. 

Your primary responsibility will be to gain a deep understanding of each project—grasping the requested work, stakeholder objectives, and available resources. Leveraging your technical expertise, you will assess the feasibility of solutions, guide technical decision-making, and ensure that the chosen approaches align with both business and technical goals. You will develop a coherent and adaptable execution plan using project management techniques, keeping the project on track and evolving as needed. Effective communication and risk management will be essential to keep all parties informed and aligned throughout the project lifecycle. 

While managing key aspects of execution, such as documentation, milestones tracking, and coordinating stakeholders, your ultimate measure of success will be the achievement of project outcomes and ensuring a positive experience for all participants.

You Will:

Feature Delivery Lifecycle Management: 

• Facilitate the end-to-end process of feature delivery, ensuring all stages from requirements gathering to deployment are executed efficiently.
• Collaborate with Product to gather feature requirements and convey the product vision and goals to engineering teams.
• Develop a clear understanding of project scope, goals, and deliverables that align with both business objectives and technical feasibility. 

Collaboration with Product and Engineering Teams: 

• Ensure direct and collaborative communication between Product and Feature Teams without acting as a go-between. 
• Assist in vetting requirements for SLAs and other operational needs, encouraging Feature Team members to do the same. 
• Recognize primary risks and constraints during project planning and design the project workflow to address and clear these risks as early as possible

Service Team Coordination: 

• Identify necessary service teams for feature delivery, leveraging familiarity with the platform or engaging management. 
• Work with accountable parties from each team to form a “Feature Team” composed of relevant representatives. 

Technology Focus: 

• Conduct thorough assessments of the technical feasibility of proposed solutions/design, considering factors like system architecture, scalability, and performance. 
• Work closely with engineering teams to design systems that are well-integrated across platforms and technologies. Ensure that all components work together seamlessly within the overall technical architecture principles. 
• Although not typically involved in day-to-day coding, provide oversight on code quality and system design, ensuring that best practices are followed and that the technical implementation aligns with project requirements. 
• Identify potential technical risks early and devise contingency plans to mitigate them. Adapt project plans as necessary to address evolving technical challenges. 

Feature Team Organization and Progress Tracking: 

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