Technical Adoption Manager – Application Networking & Security

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Job Description:

Technical Adoption Manager – Application Networking & Security
The Elevator Pitch: Why will you enjoy this new opportunity?

• Do you "live and breathe" Security Tools and Security Concepts such as firewalls, IDS/IPS, and Security/Trust Zones?

• Are you fascinated by Application Load Balancing and multi-cloud application service?

• Are you always looking for better and more efficient ways of performing common data center tasks?

• Are you insanely curious and knowledgeable about the way that modern data centers work?

• Data centers are changing their operating models to adopt VMware’s multi-cloud approach…do you have experience in multi-cloud architecture?

• Hyper-converged Infrastructure is changing the landscape of data centers…are you part of the revolution?

• Want to join an innovative team of Customer Advocates?  

• You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customer’s primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.

• You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?  

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results. 

• Provide project leadership, coordination and architectural guidance for the customer’s Network Virtualization and major VMware initiatives. 

• Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff. 

• Map additional VMware solutions to the customer’s unique business and technical requirements 

• Maintain a current knowledge of VMware’s load balancing and security solutions, along with a high-level technical knowledge of VMware’s product line and future product direction. 

• Lead and drive challenging requests across simultaneous client engagements. 

• Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements. 

• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts. 

• Managing customer engagement milestones 

• Customer Advocate; extraordinary customer liaison

• Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long-term value

• Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of VMware solutions within your assigned accounts

• Agility: respond to the needs of your customers with confidence and ease

The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?  
 
As part of the Application Networking and Security TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts. Along with the VMware account teams, you will: 

• 12+ years’ proven strong networking experience and knowledge of VMware networking products.

• 2+ years proven experience in customer-facing positions in a role (e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization)

• BS degree preferred or relevant years experience in lieu of a degree may be