Operations Manager, HCA

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. 

This position serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for the partnership with clients. This position provides direction, leadership and management of staffing/direct reports. This position is responsible for planning, leading, organizing and executing operations in order to provide for quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce.

You will:

• Leadership Responsibilities
  • Escalates customer issues/concerns/problems in a pro-active and timely manner
  • Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations
  • Recruits and hires competent, qualified staff commensurate with defined job responsibilities.
  • Ensures that staff is oriented, timely trained and the competence of staff is assessed annually
  • Administers payroll bi-weekly.
  • Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations.
  • Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters. 
  • Adheres to Code of Conduct policy
• Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant.
• Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations.
• Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products
• Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes.
• Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely.
• Confidentiality
• Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
• Customer Service Skills
• Meet with Directors, Administrators, or COO’s to discuss service issues/opportunities and resolve complaints timely
• Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management. 
• Customer Retention and Satisfaction.
• Organize and conduct Monthly and Quarterly Business Reviews with customer per region.
• Ensure monthly staff meetings, daily huddles are maintained per site.
• Responsible to assist Director of Operations with day to day responsibilities as assigned.
• Performs all other duties as assigned.

What you will bring to the table: 

• A High School Diploma or GED,
• Must be 18 years of age or older
• Demonstrated ability to lead people and achieve defined results
• Exceptional organizational and multi-tasking skills to manage competing priorities
• Proven track record for problem analysis and resolution at both a strategic and functional level
• Excellent written, oral and interpersonal communication skills
• Ability to Telecommute per HR requirements
• Proficient skillset with Microsoft Office suite and ability to learn new technology software platforms
• Ability to travel as needed/ required for the position

Bonus points if:

• Four-year degree in business or related field
• RHIT or RHIA certification
• 2 years of ROI or Operational Management experience in related field