Technical Analyst - Microsoft 365

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$69,904 - $94,576

Service desk experience rewarded
As a Technical Analyst working with the Microsoft 365 support team, you will assist with the onboarding of new technologies and perform general operational tasks to maintain a healthy product environment. Your primary responsibilities will include supporting the integration and adoption of new technologies, ensuring seamless onboarding, and collaborating with various departments to enhance productivity and security.

What you’ll do: 

• Resolve issues with technology through one-on-one interactions 

• Facilitate the resolution of Major IT Incidents 

• Troubleshoot a variety of first-level IT support issues on different platforms and programs 

• Answer questions and provide advice by phone, email or chat 

• Advanced troubleshooting on common issues, trend analysis and documentation 

What we’re looking for: 

• Friendly attitude and a focus on customer care 

• Organized multi-tasker able to work independently 

• A comprehensive understanding of technical terminology and concepts 

• Relationship-builder with a desire to refine existing leadership skills 

• The ability to bring individuals and groups together to solve problems 

What you’ll need: 

• A diploma or certificate in a computer-related field and at least two years of service desk or call centre experience (or equivalent combination of education and experience) 

• In-depth knowledge of common software and operating systems 

• Exceptional commitment to customer service 

• ITIL V3 Foundations certification