Onsite Manager, Regional Hubs

We’re Indeed Flex, a revolutionary app for temporary work empowering jobseekers with the fastest way to find work that fits their lifestyles.

Through our evolving technology, we’re putting work in the palm of people’s hands, enabling them to decide where, when, and how they work at the click of a button.

At the same time, we partner with employers to deliver access to high-quality workers - “Flexers”, as we call them - matched to their needs.

With the support of Indeed, the world’s #1 jobsite, Indeed Flex operates in full autonomy as we strive to transform the temporary staffing landscape by making access to work and jobseekers frictionless.

We’re expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?

About the Role

The primary purpose of this position is to work primarily at a customer’s location and to be responsible for all staffing related functions required. Onsite Managers are assigned to accounts that have a separate P&L statement from a branch. The onsite account may perform recruiting functions at the customer site or rely on support from a dedicated team working in a branch. This role may also be responsible for leading and managing a team directly. The scope of position may vary depending upon the customer and the size of the account.

Requirements

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Build and maintain good relationships at all levels of the customer’s organization and deliver exceptional service by ensuring by handling all customer service inquiries, concerns, and issues, and ensuring consistent quality.
• Works with the customer’s team to coordinate and forecast staffing requirements.
• Development and execution of effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
• Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to assignment.
• May lead and direct a dedicated recruiting team based on the size and model of the account.
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
• Perform quality control functions to ensure the customer is satisfied across all levels of their organization.
• Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
• Counsels temporary employees relative to attendance, productivity, and overall job performance
• Maintain compliance to operations, systems, and employee records. Ensure compliance to the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement.
• Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site accounts in the system.
• Perform quality evaluations on temporary employees.
• Participate in the customer’s safety program and verify that employees follow safety policies and any PPE requirements. Accident review, investigations, and report of injury with the safety department as needed.
• Implement employee programs and activities to improve KPI performance such as absenteeism and turnover.
• May manage Profit and Loss statement financial responsibilities.
• Assist in the coordination and selection of secondary vendors (if applicable). Communicate regularly on account status.
• Manage all master vendor activities including payroll, invoicing, and aging (if applicable).
• Complete measurement and reporting on a weekly basis, including the analysis of key performance indicator measurements, and identifying opportunities for improvement.
• Complete and facilitate partnership review meetings with the customer and Indeed Flex team on a quarterly basis ensuring quality and continuous improvement.
• Participate in the customer’s meetings as appropriate to stay informed of the operations.
• May manage, lead, and direct an on-site team depending upon the size and scope of the account.
• Participate in team off-site recruiting activities.
• Perform miscellaneous duties as assigned.

Qualifications & Skills

• Seven years of business experience
• Three years of previous work within a staffing company or in customer service
• Two years of experience supervising 150 employees or more in a metric-