Lead CX/UX Designer – Hybrid TX/KS/NJ/FL/GA/MN R0044704

Lead CX/UX Designer – Hybrid TX/KS/NJ/FL/GA/MN  R0044704 

Hybrid: Eight days a month we come together in our office to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design and work under the leadership of the Director, CX/UX Design.  This role is a part of the Wolters Kluwer DXG U.S., Inc. - DXG TAA US Professional Market. #LI-Hybrid  

Hybrid Locations:  TX - Coppell | KS - Wichita | FL - Tampa | NJ - Princeton | MN-Minneapolis | GA-Kennesaw

About the Team

Wolters Kluwer’s Digital Experience Group (DXG) creates products and solutions for its business divisions which serve professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG sectors around the world. Our UX team collaborates closely with cross-functional product teams to solve complex customer and business problems in ways that our customers love, while also working for our business.

About the Role

The Lead CX/UX Designer is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer’s Tax and Accounting Division and will be responsible for managing the work of a team of designers, ensuring high quality output and alignment with business strategy. This role works in close collaboration with our DXG Centers of Excellence (CoEs), product management, content, and technology teams, while applying proven UX design practices and principles including leveraging our Product Design System and incorporating customer insights/data to develop optimal solutions that drive competitive advantage. This role requires a creative, energetic, and adaptable problem-solver who can navigate complexity, act as a liaison among cross-functional teams and work quickly with high quality and consistency. The team needs a proactive strategic thinker who is also extremely hands-on in all aspects of UX/UI design.   

Required Job Qualifications (minimum):  

Experience, Knowledge and Tools  

• Education:  Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field, or equivalent work experience
• Your portfolio should demonstrate a track record of developing useful and intuitive interfaces for complex cloud-based solutions
• You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes
• 8 years of UX design experience – ideally within an agile environment with 4+ years  on large, enterprise solutions
• Familiar with principles of Lean Product and Lean UX
• Have a deep understanding of typography, color, layout and motion design principles
• Passionate about design and emerging technologies
• Both a self-starter and team-oriented, with a willingness to teach and learn
• Open to feedback and have no issues receiving constructive criticism
• Excellent English verbal and written communication skills
• Ability to act as a liaison among the UX, product and technology teams to ensure standards of excellence are met and to build trusted relationships
• Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles
• Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
• Have experience designing solutions for complex online applications – it is essential to be able to present large amounts of complex information in a simple way
• Ability to utilize and/or contribute to the development of design systems to ensure consistency, efficiency and scalability
• Knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data to inform strategy
• Have a solid grasp of user-centered design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility