Become a part of our caring community and help us put health first
 

Work from home in a virtual call-center environment taking calls from CenterWell Pharmacy members.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. The representative will provide a positive experience to our members through active listening skills and effective communication. Self-manage with minimal supervision while maintaining high quality standards within established policies, practices, and guidelines. Contribute to business strategy by supporting Pharmacy flexible work model which could include various contact types (including but not limited to):​ 

• Oversee education/enrollment process​

• Live Chat Support​

• Inbound call support (i.e., Medication Refill, Order status etc.)​

• Outbound call support​

Use your skills to make an impact
 

Required Qualifications

• Must reside in one of the following states: KY, IN, CO, FL, OH, TX, AZ, TN, VA, OK, and NC​

• Must be able to work 25 hours per week and must be available to work a shift of Monday through Saturday 10am-3pm EST with Thursday or Friday off (Day off will be determined by business).

• Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbs download x 10bs upload) is required. ​

• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, Outlook, etc.

Preferred Qualifications

• Bilingual in Spanish or Creole
• 1+ year of customer service experience

Anticipated Start Date/Training Date: April 7, 2025

Training consists of:

• Up to 7 weeks virtual classroom

• Up to 5 weeks on the job virtual training

• Training hours are Monday-Friday from 9:00AM-2:00PM EST

Additional Information

 

Virtual Pre-Screen

 

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

 

If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

 

Additional Information

Alert:  Humana value's personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

  

 

Work-At-Home Requirements

 

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is REQUIRED; Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and wireless Internet service is NOT allowed for this role). Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

 

 

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Inter