Entry Level Customer Service Assistant

Job Title: Entry-Level Customer Service Assistant

Location: Detroit, MI
Employment Type: Full-Time

Job Summary:
As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers, ensuring they have a positive experience with our company. You will assist with inquiries, resolve issues, and provide accurate information about our products and services. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to start a career in customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.

• Provide accurate information about products, services, and company policies.

• Assist customers with order placement, account setup, and troubleshooting.

• Handle customer complaints and escalate issues to the appropriate department when necessary.

• Maintain detailed and accurate records of customer interactions in our system.

• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

• Support the team with administrative tasks as needed.

Requirements

• High school diploma or equivalent (college degree preferred but not required).

• Strong verbal and written communication skills.

• Excellent interpersonal and problem-solving abilities.

• Basic computer skills, including proficiency in email and data entry.

• Ability to handle a high volume of customer interactions with patience and professionalism.