Gift Shop Cashier / Barista, Hotel Essentials (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

JOB SUMMARY:

The Gift Shop Clerk / Barista position contributes to Caesars Hotel success by providing extraordinary guest service to all guests. This role provides guests with prompt service, quality beverages and products, and maintaining a clean and comfortable shop. 

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Caesars New Orleans
• Prepare food and beverages to standard recipes or customized for guests, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the team.
• Anticipates guests and store needs by constantly evaluating environment and customers for cues.
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
• Communicates information to manager so that the team can respond as necessary to create a successful environment during each shift. 
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. 
• Delivers extraordinary services to all guests by connecting with the guest and saying “thank you” to every guest. 
• Discovers and responds to guest needs. 
• Maintains a clean and organized workspace to efficiently locate resources and product as needed. 
• Provides quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Follows inventory stocking and recording guidelines 
• Follows cash handling and register policies
• Follows health, safety and sanitation guidelines for all products. 
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods. 
• Maintains merchandise on display neatly and in proper area. 

QUALIFICATIONS: 

• High School Diploma or equivalent preferred
• Previous experience working in gift shop and coffee shop establishment preferred 
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Maintain regular and consistent attendance and punctuality 
• Must present a well-groomed appearance
• Available to perform many different tasks within the store during each shift.
• Ability to understand and carry out oral and written instructions and request clarification in English
• Must have a pleasant, poised personality. 
• Must be able to get along with co-workers and work as a team. 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

• Must be able to maneuver to all areas of the casino and hotel. 
• Must be able to lift up to 10 pounds and carry up to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. 
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Wo