Modern Workplace Delivery Leader - Global End User Services

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.

Essential Job Functions: 

• Manage the delivery of assigned client accounts, ensuring services are provided as per contractual obligations and service levels are met or exceeded
• Work closely with Client Service Manager and Technical Account Manager to ensure efficient account operations
• Cultivate and maintain relationships with clients to understand their needs and goals
• Interface with senior level client executives for strategic planning and reporting
• Participate in budget management and cost control for accounts
• Collaborate with senior leadership to define and track key performance metrics
• Stay informed about industry trends and assess how they impact account strategies
• Address and resolve account-related issues and escalate as necessary
• Provide regular status updates on account performance to internal and external stakeholders
• Lead technical teams, including talent acquisition, performance management, and employee development

Basic Qualifications

• Bachelors degree in relevant field or equivalent combination of education and experience
• 10+ years of relevant work experience in industry, with minimum of 7+ years in a similar role
• Proven experience in account delivery and leadership roles
• Proficiencies in strategic planning, client relationship management, and team leadership
• Continuous learner that stays abreast with industry knowledge and technology
• 7+ years leading and managing cross-functional teams
• This is a remote role based in the USA

Technical Qualifications

• 10+ years of relevant work experience leading implementation and delivery of global End User service delivery model, including management and operations of deskside support, remote support, depot management and services, global dispatch support
• 7+ years of relevant work experience leading implementation and delivery of hardware asset management solutions
• 7+ years of relevant work experience leading implementation and delivery of global hardware refresh program, including strategy, design, delivery, governance, and reporting
• 5+ years of relevant work experience leading ITSM integrations and updates to support, measure, and optimize end user services, asset management, and depot services

Performance Metrics

• Support revenue, margin and cost objectives for the account
• Contract compliance (SLAs, audits, risks, service governance
• Productivity (LPI , right shoring, automation, lean, adherence to DXC standards
• Operational Excellence (billability, utilization, rotation, compliance, risk governance
• Employee engagement (skills development, trainings, certifications, succession planning)

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.