Shift Supervisor-Labath Landing Grave Wed-Sat 11PM-7:30AM (82190)

Job DetailsLevel: ExperiencedJob Location: Labath Landing - Rohnert Park, CA 94928Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $31.80 - $31.80 HourlyTravel Percentage: NoneJob Shift: GraveyardJob Category: Nonprofit - Social Services

POSITION: Shift Supervisor

PROGRAM/LOCATION: Emergency Interim Housing (EIH)

Labath Landing - Rohnert Park CA                                     

SUPERVISOR: Program Manager

STATUS: Full Time-Non-Exempt    

PAY RATE:  $31.80/Hourly                            

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

Kindness: We act with empathy toward others.
Passion: We ignite change to fulfill our mission.
Excellence: We deliver exceptional service to our communities.

PROGRAM SUMMARY:

The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client-centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

 The EIH serves adults and is a referral-based only program with no drop-in  provided. The EIH Bsite will consist of adult sleeping units with private restrooms and showers and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

POSITION OVERVIEW:

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

DUTIES/RESPONSIBILITIES:

Direct Client Service (90%)

Works collaboratively with the Program Manager to ensure service delivery standards are met
Responsible for the care, safety, and supervision of program participants, guests, and staff
Implement and enforce EIH guidelines and EIH site rules by program participants
Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
Assist with interviewing, recruiting, and training staff
Ensure the minimum staffing requirements per shift are met
Participate in team progressive discipline, including development of Corrective Action Plans
Ensure incident reports are accurate and completed in a timely manner
Welcome guests to the facility, including program participants, volunteers, staff, and community members
Ensure Resident Advocates document all services provided into HMIS within three business days
Provide supervision, job coaching, and support to staff
Meet with each staff individually regularly
Ensure rooms are booked and cleaned for workshop providers
Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
Supervise workshops for participants on-site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, and credit repair, etc.
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
Adhere to HomeFirst’s service delivery practices, including Trauma-Informed Care, client-centered practice, and a Crisis Prevention Intervention model
Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
Create cabin inspection schedule and follow up an inspection schedule
Support with the treatment of participants' property prior to Move-In
Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed
Ensure cabin, facility, and perimeter checks are completed
Ensure set-up and break-down for any special events or activities
Complete and file all paperwork promptly
Maintain professional conduct, attitude, and appearance
Communicate to and delegate tasks to the next shift Supervisor or Manager
Maintain confidentiality regarding clients, personnel, and other internal agency affairs
Conduct busi