Collection Agency Legal Liaison

Min

USD $20.99/Hr.

Max

USD $32.54/Hr.

Overview

Will represent Memorial Medical Center at all legal and third party proceedings pertaining to the resolution of account balances.  Will assure the quality and integrity of all accounts placed for collection and that all patients are treated in accordance with Memorial’s Mission, Vision and Values.  Provides constructive feedback to the appropriate areas at MMC to improve overall receivable performance and patient satisfaction.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

 

Licensure/Certification/Registry:

 

Experience:

·       Required to have five (5) years related experience in medical/legal collections and/or Associates Degree in business or related field and 2 years related experience.

 

Other Knowledge/Skills/Abilities:

·       Knowledge of medical billing and insurance principles/practices is desired.

·       Required to have a working knowledge of Fair Debt Collection Act, Tort/Civil Law, Lien, Probate, and Bankruptcy Law.

·       Demonstrated ability to work successfully with internal customers and external contacts is required.

·       Possesses highly developed detail orientation, critical thinking, and problem solving abilities.

·       Demonstrates excellent oral and written communication, customer relations, and active listening skills. Must demonstrate the ability to persuade and negotiate effectively.

·       Working knowledge of personal computers and their associated user software is required, with the ability to enter, retrieve, and electronically notate system screens.

·       Required organizational knowledge and professional experience to perform duties as a public representative of Memorial Medical Center, so as to convey a positive image to the people and communities we serve.

Responsibilities

Review accounts and authorize any legal action taken on Memorial Medical Center’s behalf, for collection of debts by the agency, and its attorneys.

 

Review court related cases with collection agency and Memorial Medical Center manager prior to court appearance, to ensure accuracy. Prepare appropriate documentation for court record submission.

 

Represent Memorial Medical Center in court, which could be as often as twice a week, or as seldom as once a month. These appearances are requested and required by the courts involving delinquent accounts referred to outside collection agencies and attorneys.

 

Identify, prioritize, and resolve accounts identified on legal work list(s), ensuring proper review and resolution.

 

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

 

Identify, prioritize, and resolve hospital attorney guarantor reports.

 

Adhere to Memorial Medical Center policy and procedures pertaining to bad debt processes for any accounts referred to outside collection agencies.

 

Ensure the accuracy of bad debt accounts and apply default fees as outlined in Memorial Medical Center bad debt policy and procedures.

 

Identify, prioritize, investigate, and resolve bad debt credit balances, and ensure proper refunds are processed.

 

Handle incoming correspondence and phone calls related to bad debt accounts referred to collection agencies and respond within departmental performance standards.

 

Enter and ensure the accuracy of patient account information, including personal data, account status, and financial information, notating collection efforts and status.

 

Contact patients or other responsible parties via telephone to discuss outstanding amounts due and provide options regarding alternatives for payment or financial assistance.

 

Engage collection agencies to ensure appropriate identification, prioritization, and timely filing of probate estate liens as for deceased patients