Night Auditor - Full Time, Hotel (Overnights)

ESSENTIAL JOB FUNCTIONS:

• Create memorable experiences, personalize rewards and delight every guest, every Team Member, every time, taking pride in everything you do
• Inspire innovation, create a caring culture, take initiative, be accountable for your performance
• Delight our guests by providing best-in-class personalized service to every guest, every time, ensuring our guests are treated with the utmost respect and enjoy truly outstanding service before, during and after every visit
• Accurately perform all guest accounting functions according to established hotel procedure
• Follow established procedures and duties including but not limited to accurate record keeping; posting, settling, confirming completing charges; accounting functions; cash handling; billing inquiries; reservations; room assignments; baggage handling; valet vehicles.
• Required to stand for extended periods of time.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken. 
• Oversee a secure and safe environment for employees and guest. 
• Grooming must meet property standards. 
• Greeting and welcoming hotel/casino guests in an energetic & enthusiastic manner.
• Invoking service recovery when appropriate.
• Accurately inform guests of shows, facilities, services and room amenities available as well as assist with special requests and present options when those requests cannot be met.
• Ability to handle multiple tasks with a sense of urgency.
• Ensure any and all communication is professional and that urgent matters are communicated to the appropriate staff.
• Own each and every guest interaction, being empowered to make the right decision to ensure guest satisfaction
• Oversees customer check-in, check-out, reservations, luggage transportation and special requests.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s.
• Report to Front Office Supervisors and Management for Hotel Front Office and Front Service departments.
• Ensures Front Office and Service staff behavior and appearance are in compliance with established policies.
• Handles customer problems/complaints and resolves in an effective and courteous manner.
• Supervises staff on shift and ensures proper staffing levels in order to provide high standard of service with minimum labor hours.
• Schedules lunch breaks and maintains employee attendance records.
• Assists Security in all emergency/security matters.
• Insures all audit/accounting/key functions are secure and monitored.
• Builds lasting relationships with guests.
• Spearheads maximization of hotel occupancy and average daily rate.
• Oversee a secure and safe environment for employees and guest. 
• Keeps Hotel Leadership Team promptly and fully informed of all problems or unusual matters so corrective actions can be taken.

 QUALIFICATIONS:

• High School Diploma or equivalent required. 
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. 
• Must be 21 years of age. 
• Must be able to obtain Missouri Gaming License. 
• Must be able to work any day of the week and any shift, including holidays and weekends. 
• Must have excellent customer service/communication skills. 
• Knowledgeable in data entry, read and interpret output from a computer
• Ability to read, write and understand English.
• Must perform duties with a sense of urgency.
• Ability to use a computer.
• Must possess the ability to deal with a variety of people.
• Must possess the mathematical ability to add, subtract, multiply and divide.
• Must possess a polished, impeccable appearance and a professional demeanor.
• Must be detail oriented.
• Guest service experience required.

 WORK ENVIRONMENT REQUIREMENTS:  

• Must be able to work independently along with a team mentality. 
• Must be able to bend, twi