Customer Success Associate, HEOR/Real-world-evidence

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

Komodo’s Life Sciences Customer Success team partners closely with our life science customers, advancing their capabilities to make a positive impact in the lives of patients, by ensuring successful deployment, adoption, and utilization of Komodo’s products and services. The Customer Success Associate reports to a Customer Success Manager or Senior Manager and collaborates with them on strategies implemented by the CSA to grow long-term customer partnerships.

Looking back on your first 12 months at Komodo Health, you will have…

• Created value for customers through Komodo’s industry-leading SaaS products, leading user training and meetings and executing customer requirements (with guidance from Account Directors and Customer Success Managers) to drive ongoing value, product adoption, account renewals, and expansion.
• Trained and supported end users in settings ranging from 1:1 to large groups, often developing tailor-made approaches based on their unique needs, to generate their own findings with Komodo’s SaaS products, working closely with cross-functional teams to ensure successful product deployments and data analyses
• Cultivated a thorough understanding of the Life Sciences industry and the needs of various functions within it, and communicated a rich understanding to customers of how Komodo’s offering serves those needs
• Built impactful, professional outputs using your superior analytical, quantitative and conceptual thinking skills, and enabled by your thoroughly developed understanding of Komodo’s Healthcare Map, products, and capabilities.
• Forged relationships with users of Komodo products and developed expertise at identifying strategic customer goals and translating these needs into value generation projects relying on our cutting edge SaaS products and Healthcare Map  to develop robust, professional deliverables that meet customers’ business needs.
• Defined ongoing pillars of value with customers and used your communication and interpersonal skills to translate the outcomes delivered to customers into a vision for long-term partnership.

What You Bring to Komodo

• SaaS Healthcare/Life sciences industry experience or familiarity with our customer personas is required.
• Self motivation and a personal commitment to “deliver the wow” and deliver outsized value, furthering the joint success of Komodo and customer goals.
• A collaborative mindset to “be awesome” and “stay humble”, pushing progress for your customers while working in an interdependent cross-functional team.
• A customer focus: the ability to help customers articulate their needs and generate outputs that will drive business value.
• Intellectual curiosity, an analytical mindset, and accompanying professional skills to manage complexity and develop impactful processes and deliverables. 
• An affinity for healthcare and life sciences industries and a drive to understand and communicate the capabilities and nuances of healthcare data.
• Proficient knowledge of Microsoft Excel and Powerpoint.  Knowledge of SQL and Python is a plus but not a requirement.
• Strong interpersonal skills and the desire to foster customer relationships, communicate complex ideas in a way that resonates with your audience, and build alignment behind outcomes-based solutions.

#LI-REMOTE

Compensation at Komodo Health

We are committed to providing competitive compensation for all roles