Director, Patient Support

Position Overview

We are seeking an experienced healthcare professional to lead our Nephrology Patient Support program. This role will oversee nurse case managers, ensuring high-quality patient care and operational excellence in our support services, inclusive of medication administration training and lifestyle management counseling.

Key Responsibilities

• Manage and oversee nurse case manager teams, incorporating continuing education credit opportunities and licensure retention activities, ensuring effectiveness of the education and empowerment of patients
• Collaborate with E&C to develop and implement a compliance monitoring process through in-field visits and call and case monitoring, maintaining high standards of patient care
• Collaborate closely with compliance and legal teams to ensure adherence to regulations ensuring compliance with pharmaceutical regulations, HIPAA, and industry standards 
• Develop and implement program enhancements aligned with Brand leadership goals, driving process improvements and efficiencies in program architecture 
• Partner with Managed Markets and other matrix partners to address market challenges, deriving and implementing key strategies for compliant mitigation
• Develop key performance indicators and create analytics to demonstrate program effectiveness
• Lead strategic planning and operational execution for the nephrology patient support program arm
• Foster a patient-centric approach across all support services
• Stay abreast of reimbursement landscape changes and disease states to ensure relevant resources and materials are available for the teams 
• Collaborate in and oversee the development and distribution of patient support program materials across various channels inclusive of collaborating to develop training resources 
• Lead cross-functional efforts to align patient services with broader company objectives 
• Foster a culture of employee engagement, accountability, and continuous improvement
• Develop and maintain relationships with key stakeholders, including healthcare providers, payers, and industry partners as necessary

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, or related field; Master's preferred
• 10+ years of experience in healthcare, with at least 5 years in a leadership role
• Strong background in nephrology or oncology patient care preferred
• Experience in managing nurse case managers and support teams
• Proven track record in program implementation and process improvement
• Excellent understanding of healthcare regulations and compliance requirements
• Strong analytical skills with the ability to interpret and act on performance data
• Outstanding communication and interpersonal skills

Key Competencies

• Strategic leadership and team management
• Patient-centric approach to healthcare delivery
• Operational excellence and process optimization
• Cross-functional collaboration and stakeholder management
• Data-driven decision making and performance analysis
• Change management and program implementation
• Regulatory compliance and risk management

Join our team to make a significant impact on patient care in nephrology, driving excellence in our support services while ensuring the highest standards of patient care and operational efficiency.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $183,335.00 - Maximum $274,160.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and loc