Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Regional Operations Manager Job Description

Title: Regional Operations Manager Company: KidStrong Dallas, Forth Worth, Lexington KY  Reports To: Director of Corporate Center Operations  Job Type: Full-Time
About KidStrong

KidStrong is a science-based children’s training program designed to help kids win at life by building strength, confidence, and character. We empower kids walking to 11 years through a cutting-edge curriculum and high-energy coaching. If you’re passionate about leadership, operational excellence, child development, and building successful teams, KidStrong is the place for you!
Position Overview

The Regional Operations Manager (ROM) is a full-time leadership role responsible for executing the vision and operational standards of KidStrong across an assigned territory. This position plays a critical role in ensuring alignment with brand standards and operational excellence.The ROM is highly engaged in supporting customer-facing KidStrong Center teams and is a key driver of business performance through proactive, hands-on leadership. Responsibilities include coaching and developing teams, ensuring quality and consistency across locations, and implementing strategic initiatives that promote growth and efficiency.This position will be based in-market with four days per week required to be in center to maintain a consistent presence and support local teams.
Key Responsibilities


Center Operations

• Manage all aspects of daily operations across multiple centers to ensure a safe, clean, and customer-focused environment
• Track and analyze key performance indicators (KPIs), Net Operating Income (NOI), direct customer feedback, net promoter scores, and center-level goals. Implements strategies to improve performance in specific centers as well as the overall portfolio.
• Ensure center profitability and brand compliance across all units
• Actively support center teams with scheduling, staffing, conflict resolution, and operational execution
• Minimum number of hours per week will be dedicated in-market and in-center, actively developing teams and engaging with members (number of hours based on number of centers in market)

Leadership & Culture

• Foster a high-performing, positive culture rooted in the KidStrong mission and values
• Model a customer-first, team-oriented leadership style to all staff
• Lead regular leadership development meetings and provide mentorship to General Managers (GMs), Assistant General Managers (AGMs), and Lead Coaches
• Serve as the designated Operating Partner responsible for day-to-day leadership of KidStrong operations in the territory

Team Development

• Own recruitment, hiring, onboarding, and retention of top talent for all centers in the area
• Ensure all GMs are certified within 90 days of hire
• Coach and develop center leadership to ensure long-term talent growth and succession planning
• Utilize KidStrong’s development programs to build a team of certified leaders

Strategic Execution & Financial Management

• Collaborate on site selection, new center openings, and market expansion strategy
• Provide strategic input on local marketing, member acquisition, and retention
• Take full P&L ownership of all centers in the region, ensuring financial health and positive NOI within 12 months of center opening

Qualifications

• Completion of Dev I, Dev II, and pass GM Certifications including Coach Certification (prior to center opening or role activation)
• Minimum 3-5 years of multi-unit or regional operations leadership experience
• Proven track record of team leadership, financial accountability, and business growth
• Strong interpersonal, communication, and organizational skills
• Resides full-time in the Dallas/Fort Worth metroplex 
• Travel throughout the DFW metroplex will be required 4 days per week 
• American Red Cross CPR/First Aid and ADE (if present in center or required by state)

Key Competencies

• Visionary leadership and strategic thinking
• High personal and professional standards
• Results-oriented with a focus on team success
• Effective communicator, mentor, and motivator