Jobs and Careers

Customer Service Assistant

United Statesfull_timeVerifiedPosted 25 Sept 2025

💰 $34,000/yr($30,000/yr – $34,000/yr)

About the role

Title: Customer Service Assistant
Division Name: Student Affairs
Department: Event Management, Dining and Hospitality

Job Summary

The Department of Event Management, Dining, and Hospitality is one of 15 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

The Customer Service Assistant serves as the main point of contact for the EMDH employment office, handling a wide range of inquiries and providing customer support both in person and remotely. The position involves resolving complex issues related to student employment, from the application process to scheduling and onboarding. This position assists with student employment coordination, including managing schedules and records, leading orientations, and training student staff. They also track applicants and help oversee disciplinary and feedback programs. Additionally, this position helps lead a team of student personnel assistants and provides administrative support to the employment team.

Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Additional Information

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance

Salary Rate / Pay Rate

$15.18 - $17.85 per hour

Required Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
A. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associate’s Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications

1. Experience with student employment
2. Ability to prioritize and manage work, details, and deadlines
3. Ability to navigate clerical and office environment
4. Working knowledge of Microsoft Office Suite
5. Strong verbal and written communication skills
6. Ability to maintain confidentiality
7. Ability to manage details and deadlines

Work Hours

8:00 am - 4:00pm, Monday through Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.