Manager, Product Data Compliance

JOB SUMMARY

Manager, Product Data Compliance will contribute to the evolution of Marriott to become “The World’s Favorite Travel Company” by infusing data-collection accuracy, stability and governance into the Product organization. This role will work closely with Product leaders and key stakeholders to ensure data collection processes used for product decisions follow required compliance rules The Product Performance team will partner closely with the Manager, Product Data Compliance to ensure data collection requirements are accurately built and maintained.

The ideal candidate is a proven documentation and coordination expert with large brands that can motivate teams, has deep experience in working with many different teams, both internal and external, demonstrates the ability to juggle multiple projects at the same time, a willingness to learn and continuously update knowledge around constantly changing privacy regulations, and ultimately has a passion for the travel business and delivering great products that consumers love.

CANDIDATE PROFILE

Education and Experience 
•    4+ years’ experience in coordinating compliance projects across multiple internal and external teams, demonstrating progressive career growth and a pattern of exceptional performance 
•    Three or more years’ experience building detailed documentation for complex ecosystems
•    Three or more years’ experience ensuring all relevant teams are following Standards & Guidelines
•    Experience managing and defining process improvements to support a multitude of teams.
•    Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.

CORE WORK ACTIVITIES

Be collaborative and agile
•    Work with Product leaders to explain and ensure digital data collection is following legal compliance rules
•    Work with external Agencies and Partners to document all data collection and ensure it is following compliance rules
•    Work with Legal and Security teams to maintain knowledge of evolving data collection compliance globally

Be strategic and creative
•    Build a flexible data collection documentation framework which can accurately adjust to ongoing Legal guidance changes
•    Digital data collection documentation and compliance which is intuitive and easy to consume

Be analytical and results focused
•    Help Product teams understand and contribute to accurate and stable data collection compliance strategies
•    Work with all teams who utilize data downstream from the collection point to make sure the data flow is fully documented

Be a great leader of others
•    Listen, prioritize, and respond to feedback from colleagues, stakeholders, and supervisors
•    Train and evangelize data collection standards and governance across Brand, Marketing, Digital, IT, and external Vendor teams

Managing and Conducting Human Resources Activities
•    Promotes the fair and equitable treatment of employees.
•    Facilitates regular, ongoing communication in department (e.g., staff meetings).
•    Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
•    Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
•    Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
•    Solicits employee feedback.
•    Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
•    Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
•    Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
•    Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
•    Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES 

Leadership
•    Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•    Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action