Practice Manager - (Bilingual Spanish)

Essential Functions

• Oversee and optimize operational efficiency and effectiveness of the care center

• Lead strategic planning, resource management, and collaboration with teams

• Ensure high-quality patient care, profitability, and operational excellence

Duties and Responsibilities

• Drive best-in-class patient experience and satisfaction initiatives

• Manage Care Center P&L, budgets, and financial performance

• Analyze data to improve care center quality and profitability

• Resolve operational issues and ensure team performance

• Train, lead, and develop staff (MAs, Front Desk, Referral Coordinators)

• Execute strategic plans and goals

• Collaborate with department leaders (Ops, VBC, Finance, HR)

• Maintain patient flow and implement corrective actions as needed

• Ensure compliance with policies, procedures, and regulations

• Proficient in staff tasks to provide training and corrective feedback

Supervisory Responsibilities

Yes

Qualifications

• Bachelor’s in healthcare or business administration (Master’s a plus)

• 3+ years in healthcare operations management

• 2+ years managing medical clinics or facilities

• Strong leadership, team-building, problem-solving, and decision-making skills

• Ability to manage multiple priorities and short deadlines

• Proficiency with EMR, phone systems, Microsoft Office (Excel, Word, PowerPoint, Outlook), PowerBI

Working Conditions

• General office environment

• Frequent local travel, occasional overnight travel

Physical Demands

• Walking, standing, sitting, climbing, kneeling, talking, hearing

• Lifting up to 15 lbs

• Frequent driving and computer use

• Exposure to variable weather

Work Environment

• Moderate noise level

• Minimal hazards