OPERATIONS SERVICES MANAGER - SES - 76005107

Requisition No: 848934 

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS SERVICES MANAGER - SES - 76005107

 Pay Plan: SES

Position Number: 76005107 

Salary:  $55,000.08 Annually 

Posting Closing Date: 03/30/2025 

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Dealer Services

 

Selected Exempt Service (SES) Opportunity

 

*Internal Opportunity - FLHSMV Employees Only*

 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

 

Contact Person: Eric Ladd, (813) 302-5032, EricLadd@flhsmv.gov

 

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

 

Duties and Responsibilities

This position is responsible for administering all program activities associated with Dealer Licensing, Rebuilt and other vehicle inspections including RVs and Mobile Homes, consumer complaint investigations, compliance enforcement and other related duties as assigned.  The position is also responsible for supervising and for reviewing the supervisory activities of subordinate supervisors; training and development of subordinates; directing the collection of data, ensuring timely reporting of program data and updating program procedures. Directing complaint investigations and processing within the region; overseeing the timely processing of dealer license issuance, titles and registrations.  Coordinating all promotional activities necessary for implementation of the assigned programs, dealer licensing at the regional level, and related work or special projects as assigned.

 

Knowledge, Skills, and Abilities

• Skill in operating personal computers, including Microsoft Word and Excel.
• Skill in management/supervisory practice.
• Skill in applying rules, regulations, policies and procedures similar to programs administered by FLHSMV.
• Ability to supervise, lead, delegate and motivate activities of subordinate staff relating to the administration of bureau programs in order to meet bureau goals and objectives.
• Knowledge of the automotive industry.
• Skill in planning, organizing and coordinating work assignments.
• Skill in communicating with customers effectively and efficiently in a tactful and courteous manner.
• Skill in performing or overseeing investigations.
• Skill in investigative or c