Service Writer/Parts CSR - Full Time

Landscapers Supply, Inc. 

Department: Service and Parts 

Job Title: Service Writer / Parts CSR 

Reports To: Store Manager 

Job Location: Simpsonville, SC

Full/Part Time: FT 

Direct Reports: No 

Salary/Wage: Based on experience

Company Description
Landscapers Supply is a locally owned, full-service supplier providing hardware, yard materials, and professional-grade power equipment in one convenient location. Serving contractors and homeowners across the Upstate of South Carolina and now Augusta, Georgia for over 30 years, the company is known for its knowledgeable team, quality products, and reliable service. With eight locations and growing, Landscapers Supply offers expert support, competitive pricing, and comprehensive solutions to help customers build and maintain exceptional outdoor spaces. Landscapers Supply is dedicated to fostering a collaborative and professional work environment for our team members.

About Landscapers Supply and Hardware (affiliated with ACE Hardware and
True Value Hardware) 

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects? 

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection. 

Think you’d be a good fit? 

Join the Landscapers Supply Team! 

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates:
                ICARE
Integrity – Integrity First
Committed – Committed to People
Accountability – Accountability Mindset
Results – Results
Exceeds – Exceeds Expectations
Landscapers-Supply strives to have the ICARE attitude Everyday!

Benefits (some benefits may vary based on FT / PT availability) 
 

• Health/Dental Insurance 

• Paid time off 

• Paid holidays 

• 401(k) matching 

• No Sunday hours 

• Employee discount 

• Professional development 

• Opportunities for advancement 

Job Description 

As our Service Writer, you are the face of the Service Shop to our customers.  Your role is to facilitate quick and efficient customer service for our customers through clear communication and efficient processing of necessary paperwork.  You also track the status of repair work to facilitate a return time to the customer as fast as possible.  This is a mid-level role that basically is the orchestra conductor for the Service Shop, one that combines great people skills and efficient technical ability.  You are supported by a Service Coordinator who handles most of the non-technical physical tasks.   
 

Responsibilities 

• Listen to initial customer requests for service and Parts
• Complete initial repair orders and receive customer approvals to proceed with service work 
• Order Paarts needed for Repairs and stock on Hand
• Collect Service Charges from customers to begin repair process 
• Receive customer equipment and pass to Service Coordinator for staging 
• Complete necessary paperwork to accompany equipment 
• After receiving initial diagnostic, complete estimate for repair with needed parts 
• Verify warranty eligibility for repair 
• Obtain necessary estimate approval from customer to proceed with repair 
• Assign repair orders to Service Technicians for triage and repairs 
• After completion of service work, notify and arrange custo