Customer Experience Administrator

Overview

 

About TP

 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement program

Purpose

Provide support to the Operations team by creating a fun and engaging work environment for all employees.

 

This position is 100% onsite in Columbia, SC. Work at home is not available for this position.

Responsibilities

Your Responsibilities

• Provides administrative support at the Coulmbia, SC on site client location to ensure efficient operation of the Teleperformance and General Motors partnership.
• Answers phone calls, schedules meetings and supports visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Helps coordinate travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
• Coordinate and help plan events such as luncheons, prepare for visitors on site, motivational events
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Provide support with shipping and tracking equipment
• Supports team by performing tasks related to organization and strong communication.
• Client support and escalations
• Engage and interact with employees regarding incentives and acknowledgements, assist with preparation of incentive / bonus files
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
• Provides information by answering questions and requests.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

Administrative Skills and Qualifications:

• Reporting Skills
• Administrative Writing Skills
• Microsoft Office Skills
• Managing Processes
• Organization
• Analyzing Information
• Professionalism
• Problem Solving
• Supply Management
• Typing skills
• Multi-tasking
• Inventory Control
• Verbal Communication
• Ability to work on site at the Columbia, SC location
• Flexible with availability but primary work schedule is day time hours Monday through Friday

 

General Qualifications

• High school diploma or equivalent education required
• 6 months+ administrative assistant experience
• Knowledge of appropriate software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint
• Required availability 7AM-6PM Monday-Friday. Hours may fluctuate due to client needs and demands.
• Minimum of 90 Day tenure with Teleperformance, if internal
• Minimum 90% of Metrics Maintained.
• No correction communications in the last 6 months.

 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

Teleperformance is an Equal Opportunity Employer